Director of Rooms

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows dot the lush, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest.

The Director of Rooms is responsible for the management of all aspects of the Front Office functions in accordance with hotel standard. Directs implements and maintains a service and management philosophy, which serves as a guide to the respective staff.

Requirements

MAIN DUTIES AND RESPONSIBILITIES:

MAIN DUTIES AND RESPONSIBILITIES:

• 
  Ability to satisfactorily communicate in English and /or any foreign language with guests, management and co-workers to their fullest understanding.
• Provide legible communication.
• Accurately compute valuable mathematical calculations.
• Familiarity with yield management and cost controls.
• Enforce hotel’s standards, policies and procedures with the Front Office staff.
• Create and maintain a positive work environment to ensure an excellent work relationship with other departments and to ensure the guest expectations.
• Be a clear thinker analyze and resolve problems pertaining to hotel standards.
• Prioritize and organize work assignments and delegate work.
• Direct performance of staff and follow up with corrections where needed.
• Train and motivate staff on a daily basis to maintain a cohesive team.
• Focuses attention on details by doing daily rounds of the guest rooms and public areas.
• Suggestively sell available rooms at highest rate possible.
• Remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.
• Ensures security and confidentiality of guest and hotel information.
• Ensures that all special guest needs and expectations are met and exceeded.
• Prepares schedules, in order, to ensure budget expectations.
• Maintains excellent grooming and dress codes for all staff workers.
• Aware and practices safety and emergency procedures of the hotel.

SUPERVISORY RESPONSIBILITIES:

• Responsible for managing Front Desk, Housekeeping, Valet/Bell, Employee and Guest transportation.
• Is responsible for the overall direction, coordination, and evaluation of the Front Office, Housekeeping, Valet, Bell, Employee and Guest Transportation.
• Responsible for the management and coordination of all departments in the Room Division Plans, develops, implements and evaluates the quantity of products and services given to our internal and external customers.
• Job duties include management of staff, inventory, assets, budget, policy and procedure, guest service, audits, and more. Oversees entire Rooms Division. Use utilities and resources in a responsible manner to control wastage.
• Communicate relevant information to the department, your line manager and across departments, as appropriate.
• Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
• Attend learning and development courses and complete eLearning modules, as required.
• Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community.

Benefits

El Encanto offers a full array of benefits, including medical, dental and vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with Company matching, and an employee assistance program. Team members enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

Location:

United States, Santa Barbara

Department:

Front Office & Guest Relations

Employment type:

Full-time

Experience:

Director