Front Office Assistant

Front Office Assistant -- Full-time Libertyville, IL  -- $16.00 per hour with benefits

At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment.  The Medical Receptionist will be the face of the practice and will create an extraordinary patient experience. 

• This position is 35-hours per week.
• Daily hours are 9:00 -- 4:00.
• Hourly rate is $16.00. 
• We offer Medical Insurance, 401k plus match, and paid time off.

Responsibilities       

• Perform general office and administrative duties assisting the Hearing Care Professional (HCP) with the patient process.
• Successfully utilize the scheduling system to maximize test opportunities for the office.
• Actively call current, past and potential patients through identified sources.  Track and report appointment results.
• Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
• Responsible for professional answering incoming phone calls and messages, as well as, follow-up activities with patients.
• Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).   
• Verify patient eligibility, submit insurance claims.  Manage process until claim is funded.
• Reconcile cash balance and manage Account Receivables and Payables, including making bank deposits.
• Maintain a clean and welcoming office and work environment.

Qualifications

• High School diploma or equivalent is required.
• 2 years’ office experience is preferred.
• 2 years’ sales and customer service experience preferred.
• Must be proficient in MS Office.
• Willing to work flexible hours/days.

Competencies          

• Customer service focused.
• Team player with an enthusiastic and positive attitude.
• Must be self-motivated, well organized.
• Decision-making and judgement.

Innovative hearing technology plus superior patient care are what make us a great place to grow professionally.  Join us as we hire those who can see the unlimited possibilities.

We are an Equal Opportunity Employer.