What are the responsibilities and job description for the Hearing Care Technician position at Beltopia?
The Hearing Care Technician will assist in hearing aid adjustments, repairs, internal prospecting, scheduling, and routine office maintenance. This individual will help build and retain our patient database and increase hearing aid sales. This position is full-time (M-F, 8:30am - 5pm) and on-site. Remote work is not available for this position.
A license will be required for this position but we are willing to train and mentor any interested candidate in the licensing process.
Highlights:
- Meet with patients and conduct routine/annual hearing screenings
- Make ear impressions and molds, order products and supplies
- Fit hearing aids and assist with adjustments, questions, and troubleshoot problems
- Assist with repair and adjustments of hearing aids
- Provide care and use instructions to patients
- Conduct post-fitting orientations and warranty checks
- Maintain patient files and perform clerical duties and other administrative support functions
- Calling to follow-up with patients
Minimum Qualifications:
- High school degree or equivalent
- Proficient in Microsoft Office
- Audiology Assistant license or Hearing Aid Dispensing license
- Previous sales experience or customer service experience
Preferred Qualifications
- A strong work ethic
- Strong interpersonal and organizational skills
- Ability to prioritize and handle a high volume of patients
- Work as a team player and be reliable
- Have superior customer service skills
We are an Equal Opportunity Employer
Job Type: Full-time
Pay: From $17.31 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Johnson City, TN: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Preferred)
- Retail sales: 1 year (Preferred)
Work Location: In person
