Catering Sales Manager

Event Sales Manager

If you have a desire to make someone’s vision of a perfect event come to life, then you should send us your resume! If you have the ability to listen and more importantly hear what a prospective client desires for their special occasion, then we should talk. If you appreciate the hard work, collaboration, and patience of an entire team that comes together to make our clients happy, then we should meet. The ideal candidate for this position has a passion for customer service, an easy way of talking to just about anyone, and knows how to motivate, and inspire a team. Understanding the challenge of sales & managing event logistics is a must.

The Role of Event Sales Manager is as a Leader, with the opportunity to have a positive impact on the success of our company. Belvedere & Co. Events has earned the reputation of delivering excellence in service, with warmth and gracious hospitality. Our unique and beautiful venue spaces offer the perfect setting for any occasion. You will have the responsibility of understanding the various venue spaces that we offer, and a firm grasp of pricing structures. A solid understanding of the costs associated with our goods and services is a must. 

This position requires the individual to have at least 3-5 years of prior experience working in a sales or planning position within a hotel, country club or full service catering company. The Event Sales Manager will have the opportunity to sell and oversee the planning of events taking place in the 5 historic Belvedere Ballrooms, the 13TH Floor Venue and the Owl Bar restaurant. Events include wedding receptions, rehearsal dinners, holiday parties, galas, birthday’s and other corporate & social affairs. 

We require flexibility in availability to include weekdays and weekends, both daytime and evening as scheduled.

SALES RESPONSIBILITIES:

• Respond to all incoming inquiries, with multiple follow-ups for each lead both via email / phone
• Schedule & host private venue tours
• Must have a solid understanding of Cost of Goods and Services in our operations
• Understand the unique nature of the historic ballrooms, 13TH Floor & Owl Bar
• Create custom wedding proposals suited to each client
• Creatively sell the venue spaces by listening to clients and considering ways to create their vision
• Manage booking process with prospective couples
• Track lead & conversion statistics
• Negotiate contracts and pricing
• Meet sales goals set by VP, based on historic data and current trends

PLANNING & EVENT COORDINATOR SUPPORT:

• Provide guidance for and oversight of Event Coordinators, and the support team
• Assign events to Event Coordinators for planning and “Day-Of” responsibilities
• Obtain extensive knowledge in the planning process to ensure each client’s planning schedule is maintained
• Assist with responses to clients who have difficult questions or pose unique challenges
• Host menu tastings as needed
• Assist with Day-Of events as needed 

GUEST SERVICES

• Ensure positive guest experience from booking through to the day of the event from initial tour and continued through in support of their planning process and on the day of the event as needed
• Track guest experience through requesting reviews at the completion of their event, responding to reviews and thanking our clients for their patronage
• Develop client and vendor relationships to support potential repeat business

OPERATIONAL RESPONSIBILITIES

• Assist Event Coordinators to ensure guest satisfaction and overall success of each event
• Ensure Culinary and Operations teams have event details needed to execute events by the requested time
• Understand day of event logistics to create a vision for clients in their initial tour and later assist clients in their planning process

Performs all other duties and responsibilities as required or requested.

SAFETY

• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Maintain professional image, including workplace cleanliness, proper uniforms, and employee grooming standards
• Ensure that proper security procedures are in place to protect employees, guests and company assets
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured

ACCOUNTABILITIES

• Keep the VP of B&Co. promptly and fully informed of all issues (i.e. problems, unusual matters of significance, employee performance and positive events), take prompt corrective action where necessary or suggest alternative courses of action.  
• Complete job responsibilities and performance objectives in a timely and effective manner
• Maintains a favorable working relationship with all company employees to foster and promote a cooperative working environment

PERSONAL REQUIREMENTS

• Self-discipline, initiative, leadership ability and outgoing personality 
• Pleasant, polite manner, neat and clean appearance
• Highly detailed and organized to ensure processes are maintained and client communication is responded to in a timely manner
• Ability to motivate the team to ensure that our services meet appropriate standards
• Must be able to coordinate and handle the pressures associated with a wide range of activities to prioritize daily tasks
• Solution driven - ability to recommend appropriate solutions to difficult guest situations to maintain client satisfaction
• Excellent communication skills both written and verbal, comfort calling clients
• Proficient with google documents
• Comfortable negotiating with clients and discussing pricing and contract terms
• Familiarity with analyzing sales reports/trends and firm understanding of cost of goods and services.

GENERAL REQUIREMENTS

• Prior experience managing other team members
• Flexible availability to include nights, weekends and holidays
• Must have 3-5 years minimum experience in a catering, hotel or private event setting
• Desire to increase knowledge of the Hospitality Industry with an emphasis on Wedding related events, especially as it relates to sales and planning.
• Cover letter strongly encouraged

TYPICAL WORK WEEK

Hours will vary based on events however office hours are typically Tuesday - Saturday 9:30 am - 5:30 pm, Saturdays are required