Shift Leader

We have two locations in Burbank and Universal City, CA, and we expect our staff to be able to work both, unless there are extenuating circumstances.

Here is what we offer our staff:

• Competitive hourly base pay rate tips (typically $3-6 more per hour)
• Discounts on ice cream ranging from 25-50%
• Paid training & career growth opportunities

• Gain valuable, real-world business experience

Shift Leader Responsibilities:

Assist the Manager in the daily operations of the scoop shop.

Work as a member of the scoop line team performing a variety of duties including scooping ice cream, handling cash, baking, cleaning and maintaining excellent customer service.

Physical aspects of the job include: oversize merchandise handling, bulk containers of ice cream weighing up to 15 pounds, supply orders, general cleaning and maintenance, and standing for up to 8 hours per day.

Be a flavor coach to our guests by providing them with menu item or flavor ingredient answers, or trivia questions! There are many leadership opportunities: your take-home pay has room to grow as you take on more responsibilities

To support and perform all job duties as directed by the Manager.

Ensure that all of our products are served to the customers, as outlined in the Scooper’s Training Handbook.

Learn all operating systems, products, flavors, and standards outlined in the Scooper’s Training Handbook, with an added emphasis on ergonomics and safety for scooping and other work functions.

Provide assistance in the daily operations for their shift including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory of waffle cones, cakes, novelties, and baked goods

Ensure customer satisfaction with friendly, timely service and proper product handling.

Ensure that all opening and closing procedures are followed and executed in a timely manner.

Ensure proper product portioning through daily scoop practice, tracking all lost product, and recording all product used on the daily ice cream inventory form.

Follow all cash register and cash handling systems established by the Manager to ensure the accuracy of all register and cash transactions.

Support the implementation of the store-marketing plan with an emphasis on marketing the store in the local community through innovative donations, catering, and special event programs.

Participate in store planning meetings with the Manager, Assistant Manager and Scoop leaders and attend other meetings and activities as needed.

Scooper: Scoop all menu items, knowledgeable of all ice cream flavor ingredients, accurate cash handling and register procedures, while providing excellent customer service.

Runner: Provide all co-workers with any and all needed ice cream bulks, restocking of all paper products, toppings, spoons, and in general be ready to provide assistance with what ever needs to be done.

Waffler: Make all needed fresh baked waffle cones to the scoop lines.

Accurate portion control and speed are essential in the position.

Cleaner: This position involves the cleaning of the patio and other designated areas to include picking up papers, washing table tops, emptying the garbage and providing any assistance to the guests like finding a table for them or carrying cones to their table.

Flavor Coach: This position provides assistance to our guests by providing them with menu item or flavor ingredient answers, or trivia questions

At least a year of retail/food job experience preferred.

Ability to operate a POS system. All stores are equipped with the Square POS.

Must have a flexible schedule. Store is open 7 days per week, morning and evening hours; individual may need to work nights, weekends, extended hours and/or holidays.

Be available to work weekends, late nights (past midnight).

Must have evening, nights, weekend and holiday availability.

Punctuality and fulfilling your shifts completely are mandatory.

Maintain a positive, friendly and outgoing attitude throughout.

Catering experience is preferred. Please specify if you have any.

Have a current Food Handler’s card (You can acquire this after you receive a job offer)

Strong mathematics skills; comfortable handling money and counting back change.

Excellent communication (both verbal and written) and interpersonal skills.

Capable of standing 6-8 hours a day, carry 15-30 lb. tubs of ice cream frequently, and fulfill cleaning duties.

Ability to work in a fast-paced environment.

Ability to work independently and take initiative. A self starter.

Ability to handle a wide variety of tasks at one time while serving customers.

Highly organized, energetic, team-oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service.

Job Types: Full-time, Part-time

Pay: $16.00 - $22.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Physical Setting:

• Quick service & fast food restaurant

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Night shift
• Weekend availability

Supplemental Pay:

• Tips

COVID-19 considerations:
To keep our staff safe, we have installed acrylic sneezeguards around the counters. All staff members are fully vaccinated and required to wear masks and gloves.

Application Question(s):

• What were the responsibilities in your last position as a Shift Leader?
• We are looking for staff with closing availability, specifically weekend closing availability. What is your work availability Monday-Sunday? *Please do not skip this question as we will interview based on the answers.
• How many hours a week are you looking to do on average? What about the max?
• What are you looking for in your next job role?
• We expect our staff to be able to work both stores. Are you able to work at both of our store locations in Burbank, CA and Universal City, CA? If not, why not?

Education:

• High school or equivalent (Required)

Experience:

• Food service: 1 year (Required)
• Customer service: 1 year (Required)
• Shift Leader: 1 year (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Preferred)

Work Location: Multiple Locations