Reservations Manager

BENCHMARK® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn’t love to get away) Paid Time Off Employee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details Spruce Point Inn is like no other resort—spirited and soulful; picturesque and rich with heritage; perfectly poised between woods and sea. As a Conde Nast Top Resort, our historic Inn has attracted travelers from all over the world for more than a century offering an iconic coastal Maine experience. Located about an hour "down east" from Portland, Spruce Point Inn is a true gem among resorts, differentiated by its prominent oceanfront setting, acres of mature woodlands, gardens and trails. As we sit “off the beaten path,” getaways here feel like a genuine retreat. It’s a place made timeless by natural beauty, traditions, and joy. The variety of thoughtful amenities and something-for-everyone activities, the delightful food and spirits, the cheerful accommodations and hospitality — they all connect our guests to this very special place—and to one another. Making memories, season after season. What you will have an opportunity to do: BASIC FUNCTION: In general, you’ll be creating rate plans, loading rates into the property management system and working with the revenue manager to boost occupancy and the average achieved room rate. You’ll also liaise with the rooms division manager to ensure that on the day occupancy is maximized. What are we looking for? ESSENTIAL FUNCTIONS: Night Audit Processes Payments for Reservations High touch contact with customers-anticipate and response-readywhen changes needed and call guest, Add any fees (pet or cot fees) Guest Relations-Answers emails from prospective and securedguests from each communication vehicle. Train Staff on Maestro Responsible for office administration duties, Spruce Point Inn Memberships and processing of fees System Administrator: Shift4, Maestro, Onyx, SymQuest, Expedia, Booking.com Processes Travel Agent Commissions and office ledger administrative duties including blocks Group Booking Duties Prepare, oversee, and maintain group room blocks, master accounts in the property management system Set up billing patterns and ensure the accuracy of group billing and payments. Advise clients and internally on approaching group cut-off dates Read, retrieve, communicate, maintain accuracy and verify information including confirmation number to caller. Apply customer service principles to area information Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out. Must be available to work a flexible schedule to include nights, weekends and holidays Qualifications High school diploma or equivalent Previous hotel or resort Front Desk or Reservations experience preferred A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Salary : $45,500 - $57,600