What are the responsibilities and job description for the Dispatcher/Warehouse Associate position at Bender Plumbing Supplies?
DISPATCHER/WAREHOUSE ASSOCIATE
BENDER is a leading wholesale plumbing distributor dedicated to providing top-quality plumbing and HVAC products to our valued customers. We take pride in our commitment to embracing technology to drive results, and fostering a culture built on core values, team building, and training. You will be working for a company that cares about its customers AND its team. We are proud to announce that BENDER received an award by the Hartford Courant as a BEST PLACE TO WORK IN CT 2023.
- Are you ready to be a successful leader that leads by example and is the hardest worker in the warehouse?
- Are you ready to dive into a career that thrives on working hard and working smart?
- Do you use technology to drive results?
- Are you a leader who builds a strong team by rolling up your sleeves and jumping in?
Join the BENDER team as a Dispatcher/Warehouse Associate and be at the heart of our mission to provide top-notch service to our customers.
THIS IS NOT A DESK JOB. It is a dynamic, working dispatch position where you will be assisting your team with the staging, loading, and unloading of materials—jumping in to help the team get the job done right! This is a FULL-TIME position.
As a Dispatcher/Warehouse Associate at BENDER you will be accountable for:
- Receiving, unloading incoming deliveries, organizing, and logging deliveries
- Ensuring drivers are following safety checks and procedures
- Efficient routing of deliveries
- Monitoring drivers and verify proper status and location of each delivery
- Prepare, assist, verify, and POD orders to be delivered
- Checking sales order accuracy
- Processing driver returns
- # of deliveries per hour
- Branch Driver Performance Stats including hard stops, idle time, and extreme speed violations
- Assisting with other warehouse functions; pick orders, maintain warehouse cleanliness etc.
KEY RESPONSIBILITIES:
- Roll up your sleeves and work alongside the team, especially during busy periods or unexpected challenges.
- Effectively schedule and dispatch delivery drivers to fulfill customer orders while optimizing routes for efficiency.
- Embrace and leverage technology tools, such as GPS systems and dispatching software, to streamline operations and drive results.
- Safety Compliance: Enforce safety protocols and regulations to minimize accidents and maintain a safe work environment for all team members.
- Proactively identify and address operational challenges, finding solutions to optimize efficiency and customer satisfaction.
- Provide exceptional customer service by promptly addressing inquiries, handling delivery-related issues, and ensuring customer satisfaction.
- Maintain accurate records of dispatch activities, driver performance, and customer interactions.
- Uphold and promote the core values of BENDER in all interactions and decision-making processes.
- Collaborate closely with our team of drivers and support staff to foster a positive work environment and achieve common goals.
QUALIFICATIONS:
- Exceptional organizational and multitasking skills.
- Leadership and team-building skills.
- Commitment to safety and adhering to company policies and procedures.
- Prior dispatching or logistics experience is a plus.
- Strong work ethic and a willingness to embrace working hard and working smart
- Strong technological proficiency, including the use of dispatching software and GPS systems.
- Adaptive to new technologies and software.
- Excellent communication and interpersonal skills.
- Physical ability to work in a fast-paced, physically demanding environment. assist with loading and unloading of materials.
WHY BENDER?
- Competitive salary and benefits package, including PTO, Insurance, a 401(k) match and others.
- Opportunity to lead and grow within a dynamic organization.
- Great company culture. BENDER has been won an award for a 2023 BEST PLACE TO WORK IN CT
- Contribute to a culture of innovation and continuous improvement.
- A supportive team environment that values hard work and dedication.
- Ongoing training and professional development.
If you are a results-oriented individual who thrives in a fast-paced, hands-on environment and shares our commitment to hard work, technology, core values, team building, and training, we invite you to apply for the Dispatcher/Warehouse Associate position at BENDER. Join us in delivering excellence.
BENDER is an equal opportunity employer and welcomes candidates from all backgrounds to apply.