Senior Relationship Banker

SUMMARY The position of Senior Relationship Banker reports to the Branch Manager. You will develop new and existing business and consumer banking relationships by actively sourcing new business from prospective clients and by contacting present clients to retain and expand banking relationships, to meet or exceed assigned monthly goals. Responsible for branch sales, portfolio growth and retention efforts (of assigned portfolio) of various Bank’s products to consumer and small business customers.  Through full engagement, Senior Relationship Banker, analyzes and assess the profitability and potential risk of new loans within established risk and credit guidelines in order to fulfill the client’s lending needs. Provides assistance to the branch operations team by providing customer services and supervisory guidance during the absence of the supervisor or manager. This position is a unionized position through the Communication Workers of America.  ESSENTIAL DUTIES Sales and Networking • You will grow new business by researching and analyzing community markets, analyzing and prioritizing clients to target, planning and executing business development strategies and calling on existing and potential clients, both in person and over the phone. • You will actively assess clients' financial information by completing a Needs Assessment to assess total current and future financial needs. Summarize and discuss the opportunities uncovered recommend, present and sell appropriate bank products. • You will review loan applicants to elicit information, assess appropriate loans, cross-sell opportunities, or communicate decisions or recommendations obtain and/or send proper documentation and to resolve related customer issues. • You will network with local community businesses. When appropriate, refer sales opportunity to Loan by Phone area. • If assigned, responsible for the managing, retaining and growing the portfolio. • Refer clients as necessary to the appropriate banker or department to cross-sell additional services or products. • Enthusiastically contact and consult with clients on a regular basis to update the Needs Assessment information • Educate clients on changes in the financial industry that would affect them and the products/services they currently use. • Actively source and obtain referrals from existing clients, internal departments and community contacts. • Conduct monthly bank products/services seminars for branch employees and organize seminars for bank clients. • Utilize the Merchandising and Marketing activities as required including functions such as: leadership support in promotional campaigns for products/services, training sessions and collateral display. Risk Management • Responsible for following and adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality. • Ensure customer information meets all bank and regulatory documentation.   Customer Service • You will ensure proper handling of service requests and resolution of customer problems. • Maintain established customer service level expectations in accordance with the Bank's and Manager's overall goals and objectives. • Deepen relationships for customer satisfaction and retention. • You will perform other duties as may be assigned. This may include providing work mentorship to lower level sales staff when assigned. Success Factors • Strong interpersonal, verbal, and written communication skills • Excellent organization and time management skills with attention to detail • Self-starter with the ability to synthesize ambiguous information and develop creative solutions • Do you have two or more years' of direct working experience in all financial service products and services including Small Business Sales and Credit products and risk management procedures?  • Showing strength with computer software such as Microsoft Word, Excel, PowerPoint and other standard banking software. • Requires completion of all basic branch banking sales training classes MINIMUM REQUIREMENTS Basic Qualifications ·       High School diploma or equivalent work-related experience ·       Two (2) years of direct working experience in all financial service products and services including Small Business sales and credit/risk management procedures ·       Must possess positive and professional customer service and sales skills ·       Strong computer skills, specifically in Microsoft Windows environment ·       Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees ·       Good organizational and time management skills ·       Ability to work with general supervision while performing duties   Preferred Skills/Experience ·       Bachelor’s degree ·       Experience and knowledge in management and branch operations ·       Knowledge of related state and federal banking compliance regulations and other Bank operational policies ·       Ability to deal with routine problem involving multiple facets and variables in standardized situations ·       Must exercise accuracy, alertness, good judgment, initiative, courtesy, tact and patience in dealing with customers, both internal and external, as well as vendors/suppliers used by the Bank ·       Thorough knowledge of all products and services ·       Proven customer services, interpersonal, and relationship building skills ·       Effective selling, cross-selling and referral skills ·       Strong mathematical, problem-solving and negotiation skills ·       Ability to analyze customer credit data and other related financial information ·       Previous experience in a financial sales representative-oriented role ·       Current Driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities