Hybrid opportunity with significant sign on bonus!
This position provides centralized COBRA/Direct Billing Administration support to geographically diverse locations.
Essential Job Duties and Responsibilities:
- Answer phone calls from the Participant Service COBRA/Direct Billing phone queue regarding open enrollment and eligibility.
- Research, resolve, and respond to participant inquires and document interaction and findings.
- Send daily communications to insurance carriers to notify of COBRA enrollment changes via secure email and web portals.
- Work with insurance carriers and COBRA Account Specialists to resolve coverage discrepancies.
- Review and analyze carrier and system reports to ensure accuracy.
- Import and/or manually enter data files into systems and maintain shared spreadsheets for the team.
- Provide administration support to the COBRA division by managing customer communications downloads (electronic mail).
- Assist COBRA Account Specialists with the review of participant refunds due and communicate with accounting as needed.
- Pull trial and end of month premium remittance report detail and review client activity for review by team leadership.
- Provide internal support to the COBRA department as needed.
Education and Experience:
Associates degree (Bachelor’s preferred) and a minimum 2 years general administrative work experience with data-entry experience preferred, or the equivalent combination of education and experience.
Knowledge, Skills, and Abilities:
- Ability to communicate (orally and in writing) in English with participants, clients and other staff members in a professional manner and with a positive customer service presence
- Thorough attention to detail and accuracy of work
- Strong organizational skills including the ability to manage multiple projects and details simultaneously
- Customer service focus with strong interpersonal skills and written and oral communication skills
- Experienced computer skills desired; Microsoft Office and Excel proficiency required
- Strong problem solving and reasoning skills including basic mathematics skills; accounting experience a plus
- Excellent overall communication skills with the ability to successfully communicate explanations, instructions and deadlines in writing
- Competence in operating typical desktop hardware and software including proficiency with COBRA administration software
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)