System Specialist
Benefitexpress is a leader in cloud-based solutions for benefits administration. Our platforms are used by well-known brands in healthcare, retail, education and government.
By offering technology that integrates all benefits, in a one-stop-shop, benefitexpress provides simplicity to complex plans and offers a very custom-made experience to engage and educate employees while offering employers an ease of benefit management that is unmatched in the market. benefitexpress provides a full range of services including; benefit enrollment, management and administration as well as direct bill services, reimbursement account administration, carrier bill reconciliation, total compensation statements, and a full-service call center.
By joining our team, you become part of the future of benefits delivery.
What we need:
benefitexpress is seeking a System Specialist to join our team! The System Specialist is responsible for analysis, configuration, and testing of client benefit plans on the My Benefit Express web platform. This position works closely with client service teams, clients, and external partners as a technical resource to implement and maintain system functionality including data integration between systems.
What you will do:
- Configure client web sites, including benefit classes, plans, rates, and enrollment rules
- Configure Open Enrollment and Life Event benefit plan design changes according to client requirements, ensure overall system readiness for employee system enrollments
- Configure inbound HRIS import data element mapping and rules
- Configure outbound payroll file mapping and payroll schedules
- Coordinate with EDI team, insurance carriers, TPAs, and HRIS/payroll systems the integration and testing of data import / export updates (standard and proprietary)
- Debug system configuration issues including root cause analysis
- Perform data analysis and audits (often from various sources)
- Maintain documentation of client specific set-up and processes
- Train / transition new processes to client teams
- Communicate and interface with management and clients, professionally and accurately
- Integrate My Benefit Express™ and client systems, including data migration and assessing system compatibility
What you will need:
- Experience in MS office Suite Software, including advanced Excel skills especially in the use of formulas such as VLOOKUP's.
- Ability to gather and analyze data requirements
- Communication Skills - Ability to analyze client requirements and documents as they relate to the position as well as the ability to speak / listen clearly and effectively to stakeholders at multiple levels both inside and outside of the company. Strong verbal and written communication skills including the ability to provide detailed internal and external communications to successfully document instructions and process.
- Critical Thinking Skills - Ability to understand cause and effect, solve practical problems, and apply best practice methods and procedures. Must be capable of critical thinking, ability to think strategically before, during, and after a solution is deployed to production. Ability to translate broad goals into personal action plans and timelines. Application of creative problem solving skills should be utilized for all tasks.
- Ability to constantly evolve current integration strategy to ensure efficiency
- Ability to successfully prioritize deliverables and meet deadlines
- Strong customer service orientation
Why work here:
At benefitexpress, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer the following perks:
- Medical/Dental/Vison
- 401(K) with Employer Match
- Generous PTO policy
- Voluntary benefits including Pet Insurance, FSA, and HSA Accounts
- Expand your knowledge with our tuition reimbursement program
- Opportunities for career development including external events and internal Lunch and Learns with a promote from within philosophy
- Be comfortable at work with our business casual dress code
- Give back to your community with paid volunteer time to participate in a project of your choosing
We require a post-offer background check. Equal Opportunity Employer