What are the responsibilities and job description for the Fulfillment Analyst position at Benefitfocus?
Fulfillment Analyst – 100% Remote
Benefitfocus Inc.
Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.
We are seeking a fulfillment analyst who will contribute to project deliverables and assist with data analysis. Analyst will apply company and departmental policies and procedures in performing quality assurance on data files with print partner. Analyst will assist with basic administrative support for customers fulfillment series with management oversight and support. This role with work with internal customers and external customers when necessary for collaboration. This role requires documentation of communication and maintaining accurate and up-to-date status of all triage actions performed with case management system.
Responsibilities:
Applies company and departmental policies and procedures to resolve and respond to customer issues and requests
Assists with basic technical, navigational, and administrative support for customers with management oversight and support
Assists with maintenance of customer specific knowledge documentation specific to their role
Other duties as assigned
Required Skills:
S. or B.A. required
0-2 years’ experience in data analysis, account management, or technical customer support-related roles
Industry knowledge and experience is a plus: Insurance, Benefits Administration, SaaS, and Healthcare
Proficient in Microsoft Excel, HTML, basic SQL, or report creation experience desired
Mymap: Assoc, Customer Success Support
Benefitfocus Inc.
Benefitfocus, Inc. (NASDAQ: BNFT) is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. Benefitfocus has served numerous consumers on its platform that consists of an integrated portfolio of products and services enabling clients to more efficiently shop, enroll, manage and exchange benefits information. With a user-friendly interface and consumer-centric design, the Benefitfocus Platform provides one place for consumers to access all their benefits. Benefitfocus solutions support the administration of all types of benefits including core medical, dental and other voluntary benefits plans as well as wellness programs.
We are seeking a fulfillment analyst who will contribute to project deliverables and assist with data analysis. Analyst will apply company and departmental policies and procedures in performing quality assurance on data files with print partner. Analyst will assist with basic administrative support for customers fulfillment series with management oversight and support. This role with work with internal customers and external customers when necessary for collaboration. This role requires documentation of communication and maintaining accurate and up-to-date status of all triage actions performed with case management system.
Responsibilities:
Applies company and departmental policies and procedures to resolve and respond to customer issues and requests
Assists with basic technical, navigational, and administrative support for customers with management oversight and support
Assists with maintenance of customer specific knowledge documentation specific to their role
Other duties as assigned
Required Skills:
S. or B.A. required
0-2 years’ experience in data analysis, account management, or technical customer support-related roles
Industry knowledge and experience is a plus: Insurance, Benefits Administration, SaaS, and Healthcare
Proficient in Microsoft Excel, HTML, basic SQL, or report creation experience desired
Mymap: Assoc, Customer Success Support
Salary : $68,000 - $86,100
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