What are the responsibilities and job description for the Merchant & Client Support Specialist position at BenefitHub?
Would you like to be part of one of the fastest-growing benefits technology companies in the U.S.? Join our mission to help millions of people improve the quality of their daily lives through accessing the world’s largest selection of personally relevant benefits. Help us achieve our goal of becoming the world’s most broadly accessed gateway for group and individual benefits. Already used by thousands of employers and their millions of employees, our platform is disrupting the $1 trillion benefits market. Clients include 5 of the top 10 largest employers in the U.S. and dozens of Fortune 500 companies. Now that we are one of the industry’s fastest-growing companies, we have no plans of slowing down.
Position Summary:
As Merchant and Client Support Specialist you’ll be acting as the first point of contact for all Merchant and Client Services inquiries within the German business.
Key Duties & Responsibilities:
- Managing local and national merchant acquisitions including exclusive deal negations and CPA commissions
- Managing the day to day relationships with our local, national, and affiliate partners in Germany.
- Researching and staying at the forefront of the employee perks industry keeping the team abreast of cutting-edge trends with new products and services
- Collecting marketing assets, onboarding new advertisers, and implementing new offers
- Troubleshooting issues such as incorrect URLs, broken coupon codes and faulty landing pages, etc.
- Optimizing and reporting on merchant program performance and monitoring activities for fraud and compliance
- Acting as the first point of contact for all German clients
- Managing all client queries, and questions and liaising with other BenefitHub functions.
- Managing SME partners with sign up and implementation process
Qualifications:
- You ideally have at least 1 year of experience in a B2B client-facing role, whether in support or sales or something similar. You are fluent in English/German languageYou work well in a team and have great phone manner skills.
- You be able to take initiative on your own and enjoy taking ownership of your clients and using your brain to problem solve.
- You gain satisfaction pleasing people and going beyond clients’ expectations
- You are a people-person
Salary : $1 - $0