Government Relations Support Specialist

COMPANY OVERVIEW

Does the idea of applying your talents at a company that assists people in understanding how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.

Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.

WHO WE ARE

We are big-hearted people, passionate about serving our health plan clients, their members, and each other. We are a team in every sense of the word, striving toward a common mission – that is the goal of everyone at BeneLynk. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The members we serve call us "miracles," "kind," "professional," "human," and "compassionate," and all with "service that gets the job done." We pride ourselves on creating a healthy environment for our employees to thrive in their ability to assist others.

Government Relations Support Specialist

POSITION SUMMARY

We are actively seeking a Government Relations Support Specialist with experience in assisting elderly and disabled members to obtain Medicaid benefits. The Government Relations Support Specialist will work with members, third parties and state Medicaid agencies to provide needed documents that lead to approvals.

Key Responsibilities

• Expeditiously process verification requests received from state Medicaid agencies to promote approvals
  • Work directly with members and/or third parties (e.g. banks, life insurance companies, employers, funeral homes, etc.) to obtain the necessary documents and submit to state Medicaid agency prior to the initial deadline or within the applicable reconsideration period
  • Communicate with state Medicaid staff to request deadline extensions, clarify requests, etc.
• Prioritize daily work using verification deadline date and knowledge of state policy related to post-denial reconsideration periods
• Process state notices
• Obtain Medicaid application outcome information from state agencies when notice wasn’t received and CMS records do not reflect Medicaid enrollment
• Conduct QA reviews, call monitoring and state notice processing as needed to ensure QA/GR team goals are met
• Maintain current knowledge of state and federal Medicaid eligibility and regulatory requirements
• Promote a culture of excellence, working cooperatively with all staff to identify solutions, enhance services and mitigate errors to improve operations.
• Participate as required in BeneLynk’s staff and operational development programs. Be a team player and communicate openly and honestly. Demonstrate behaviors, actions, and attitude that reflect BeneLynk’s vision, mission and values.
• Other duties as assigned.

QUALIFICATIONS

• Education – associate degree or equivalent experience in health care administration, business, finance or a related field from an accredited college or university or equivalent experience and education which demonstrates the ability to perform the functions of the position.
• Experience – One year of experience with demonstrated success in member advocacy. Demonstrated behavior of paying attention to detail, understanding of Medicaid eligibility and ability to effectively prioritize work.
• Language Skills – Excellent verbal and written communication skills; ability to communicate with elderly and disabled individuals. Bi-lingual (English & Spanish) preferred.

EMPLOYEE BENEFITS

• Monthly Bonus Incentives
• Medical, Dental, Vision and Employee Assistant Program Benefits
• 401K Match
• 15 Paid Days Annually
• Excellent Growth & Advancement Opportunities

EMPLOYEE PERKS

Work hard, play hard! Having an engaged workforce and positive work environment is one of our top priorities here at BeneLynk. We do so through numerous initiatives that can be found below. We like to call our virtual work community, “The Bene-Verse”. We also have an internal Culture Ambassador committee dedicated to ensuring all employees have a pleasant and exciting work experience.

• Monthly Company Town Hall Events:
  • We love the opportunity to come together as a company. Join us monthly as we discuss exciting company updates, internal promotions, internal awards, upcoming events, and more!

• Monthly Internal Mental Health Newsletters:
  • Our Culture Ambassadors spearhead an internal newsletter centered on mental health topics. Our employees’ overall wellbeing is our top priority, so we like to provide support whenever it is needed through this uplifting internal newsletter.

• Monthly Streaming Services Perk:
  • Yes- we pay YOU to enjoy the television shows that you enjoy! We pay up to a $12 per month for any streaming service subscriptions that you currently have.

• Tickets at Work Perk:
  • Enjoy discounted movie tickets, hotel stays, and more through our company’s ‘Tickets at Work’ perk!

• Monthly Lunch & Learn Events:
  • Meet key members of our Senior Management team through engaging Lunch & Learn sessions on a monthly basis. Lunch is on us for those employees that sign up!

• Monthly Bene-Verse Events:
  • We put on awesome monthly events for our employees including virtual trivia, team building exercises, guided painting sessions, and more!

At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. BeneLynk does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, military status, marital/familial status, pregnancy, or related condition, including breastfeeding, or any other classes protected by law.

It is BeneLynk’s policy to comply with all applicable federal, state, and local laws pertaining to nondiscrimination and equal opportunity. The company's EEO policy, as well as its affirmative action obligations, includes the full support of the company, including its Chief Executive Officer because it's just the right thing to do and we hope that you think so too.

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team.

E-VERIFY

BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization.

***Offer of employment is contingent upon the results of a required background and drug screening.***

*** Applicants such as Call Center Representatives, Contact Center Representatives, Customer Service Representatives are encouraged to apply.***