ME Coordinator (Vietnamese Speaking)

Training Begins on

Wednesday, July 5, 2023

COMPANY OVERVIEW

Does the idea of applying your talents at a company that assists people in understanding how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.

Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.

WHO WE ARE

We are big-hearted people, passionate about serving our health plan clients, their members, and each other. We are a team in every sense of the word, striving toward a common mission – that is the goal of everyone at BeneLynk. Every day, we are relentless in helping people who need essential resources to make their lives easier and healthier. The members we serve call us "miracles," "kind," "professional," "human," and "compassionate," and all with "service that gets the job done." We pride ourselves on creating a healthy environment for our employees to thrive in their ability to assist others.

MEMBER ENGAGEMENT COORDINATOR (Vietnamese speaking)

POSITION SUMMARY

We are actively seeking experienced and outstanding Vietnamese/English speaking Member Engagement Coordinators who have experience working in a heavy production-based environment within an active Inbound/Outbound Call Center to join our growing team. Some of the most vital aspects of the role will include making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit(s) best suit them and assisting them through the enrollment process. The Benefits you will be assisting with include Community Programs (transportation, meals, energy discounts), Medicare Savings Programs, Medicaid, and Veteran’s coordination of care.

Our outstanding Member Engagement Coordinators will be trained on how to navigate members through their health care benefit options and how to educate them to make the best decisions. Preference for candidates who have some background in sales or other qualifying customer service attributes. No health care experience, that is okay! We will train highly motivated individuals with a proactive attitude. Our comprehensive training program is conducted by our seasoned and talented training department, and we will get you where you need to be.

ESSENTIAL RESPONSIBILIES

• Meet production/departmental goals by answering inbound calls and conducting telephonic outreach activities to screen MA plan members to determine pre-eligibility status for additional benefits.
• Review benefits and provide assistance with general social programs.
• Meet daily, weekly, and monthly performance goals related to schedule adherence, telephone availability, working rate, and completion of follow-up assignments.
• Meet quality standards by ensuring proper phone etiquette and adherence to scripts, have accurate and descriptive case documentation, and proper disposition of cases.
• Conduct follow-up activities for processed correspondence and/or inquiries from BeneLynk Outreach initiatives.
• Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk’s Outreach Operations.
• Participate as required in BeneLynk’s staff and operational development programs. Be a team player and communicate openly and honestly.
• Demonstrate behaviors, actions, and attitudes that reflect BeneLynk’s vision, mission, and values.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

• Education – High School or General Education Degree (Preferred)
• Experience – A minimum of six (6) months of experience in both Inbound and Outbound Call Centers, with direct consumer interaction Sales experience is a plus with the ability to engage individuals over the phone, data entry, and related computer skills.
• Language Skills – Excellent verbal and written communication skills; ability to communicate with elderly individuals. Bi-lingual (English & Vietnamese).
• Reasoning Ability – Ability to analyze and interpret benefit program criteria; ability to interact and decipher information via telephone or correspondence inquires.
• Network Capability – Reliable, high-speed internet connection.

• 
  Physical Activities – While performing the duties of this job, the employee is frequently required to remain in a stationary position as well as communicate ideas to others. The employee is occasionally required to move about their office space.

• 
  Weight Lifted/ Force Exerted – The employee’s job does not require weight to be lifted or force exerted.

EMPLOYEE BENEFITS

• 
  Monthly Bonus Incentives
• Medical, Dental, Vision and Employee Assistant Program Benefits
• 401K Match
• 15 Paid Days Annually
• Excellent Growth & Advancement Opportunities

EMPLOYEE PERKS

Work hard, play hard! Having an engaged workforce and positive work environment is one of our top priorities here at BeneLynk. We do so through numerous initiatives that can be found below. We like to call our virtual work community, “The Bene-Verse”. We also have an internal Culture Ambassador committee dedicated to ensuring all employees have a pleasant and exciting work experience.

• Monthly Company Town Hall Events:
  • We love the opportunity to come together as a company. Join us monthly as we discuss exciting company updates, internal promotions, internal awards, upcoming events, and more!

• 
  Monthly Internal Mental Health Newsletters:
  • Our Culture Ambassadors spearhead an internal newsletter centered on mental health topics. Our employees’ overall wellbeing is our top priority, so we like to provide support whenever it is needed through this uplifting internal newsletter.

• 
  Monthly Streaming Services Perk:
  • Yes- we pay YOU to enjoy the television shows that you enjoy! We pay up to a $12 per month for any streaming service subscriptions that you currently have.

• 
  Tickets at Work Perk:
  • Enjoy discounted movie tickets, hotel stays, and more through our company’s ‘Tickets at Work’ perk!

• 
  Monthly Lunch & Learn Events:
  • Meet key members of our Senior Management team through engaging Lunch & Learn sessions on a monthly basis. Lunch is on us for those employees that sign up!

• 
  Monthly Bene-Verse Events:
  • We put on awesome monthly events for our employees including virtual trivia, team building exercises, guided painting sessions, and more!