What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at Benjamin Franklin Plumbing of Toms River, NJ?
Ben Franklin Plumbing is looking to add a full time Customer Service Representative / Dispatcher to our Beachwood, NJ team on Tuesday's and Thursdays.
Are you great on the phone? Do you enjoy providing superior customer service in a fast-paced office environment? Are you a team player looking for a steady position with lots of room for growth? If so, we would love for you to join our team!
Are you great on the phone? Do you enjoy providing superior customer service in a fast-paced office environment? Are you a team player looking for a steady position with lots of room for growth? If so, we would love for you to join our team!
This Customer Service Representative / Dispatcher position comes with company-provided health insurance, paid holidays, paid vacation, a 401(k) retirement plan, ongoing paid training, and steady, year-round work.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER
As a Customer Service Representative / Dispatcher, most of your day is spent in an office environment on the phone or computer. You arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. Taking phone calls from our clients, you answer their questions, educate them on our company's practices, and make sure that their needs are met.
Acting as a Dispatcher, you receive incoming client calls and dispatch service calls to field technicians. While scheduling calls, you strive to provide prompt, convenient service, as well as maximize our field technicians' time and mileage. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction. And, you keep clients updated and informed. You feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.
QUALIFICATIONS
- Customer service experience (via phone preferred)
- Basic computer skills
- Ability to pass a background and drug test
Experience dispatching is preferred, but not required. Are you outgoing and friendly? Do you have a client-focused mindset? Are you calm and patient? Do you enjoy talking on the phone and understand good phone etiquette? Are you organized and attentive to detail? If so, you may be perfect for this office position!
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