Assistant Account Manager (Hybrid)

Do you want to work for a company that makes you feel inspired, important, and cares about growth in your career? Do you enjoy working in a fun, clean environment around others but also enjoy the freedom of working at home? Do you want to work with like-minded intelligent team members who are there to motivate you every step of the way?

At Benson, we care about our team members' growth and career opportunities! We strive to promote from within and have a Learning and Development Department to further assist with our team members' growth. At Benson, we promote a creative mindset by collaborating with other team members while also helping you attain your goals.

Most of our team members work in a hybrid work style because they love working at home but also love coming to the office. Benson’s corporate office provides several unique spaces such as our meeting rooms, two break rooms, indoor courtyard, and serenity room. Our goal is to create a fun and energetic environment for all team members.

WHAT WE CAN OFFER YOU:
Opportunities for growth and career development
Competitive salary with bonus structure
Generous PTO package PLUS a paid holiday break from Christmas Eve to after New Year’s Day
On-Site Fitness Facility
Work-From-Home Opportunities
Health Wellness Program
401(k) with company match
Employee Assistance Program (EAP)
Volunteer program to earn up to 16 hours of additional PTO
Health, Dental, and Vision
Voluntary Life, Short-term Disability, Long-term Disability, Health Saving Accounts (HSA), Flexible Spending Accounts (FSA), Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans
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About Benson
Benson is a national leading Centralized Marketing Platform providing various marketing products and services within the multi-family industry. Our corporate office is located in Alpharetta, GA within a modern-style 110,000 square foot facility.

What Makes Us Different?
The Benson Integrated Marketing System is delivered to property operators and marketing executives through four proprietary components:

Online Smart Stores
Multi-Channel Marketing
Dedicated Customer Experience Teams
Analytics

Benson’s superior capabilities include award-winning products and services in the following categories:

Promotional Products
Customized Apparel
Print Services
Signage including Permanent and Temporary Structures
Creative Design Services

The best part? We produce the products in our facility to ship directly to our clients!
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The Assistant Account Manager will report to the Account Manager and is responsible for assisting the Account Manager in leading a team focused on supporting relationships with new and existing customers. Responsible for driving customer growth by developing partnerships, and offering cost-efficient, quality products and services and a superb customer experience. Motivated by providing a superb customer experience and have a customer-centric mentality. You will be expected to maintain a keen focus on driving excellence and efficiency while meeting Benson’s goals for quality, timely delivery, and revenue.

RESPONSIBILITIES:

Maintain and enhance customer experience and set customer expectations by establishing key relationships at the corporate level acting as the main point of contact.
Serve as back-up to the assigned team as leader while the Account Manager is unavailable.
Understand and be able to apply data analytics to identify and drive revenue opportunities, prepare presentation documents, and conduct Business Review meetings with customers
Conduct customer update meetings, identify customer needs, present solutions, and represent the Voice of the Customer (VOC) internally to Benson to achieve customer objectives
Act as point of contact for concerns (internal and external) and escalate issues as appropriate to Account Manager or Relationship Director
Maintain a consistent engagement strategy to track the success of the Customer relationship and manage customer concerns or issues (i.e. surveys, planning meetings, introduction of new innovations and services, etc.)
Collaborate with internal teams to provide information and project direction to ensure meeting of customer needs and expectations including project management, online store development and new customer transitions from onboarding.
Successfully navigate both customer-facing demands and internal challenges to facilitate the resolution of obstacles that could jeopardize customer relationships.
Responsible for overseeing high-profile projects, corporate marketing campaigns, bulk orders, nation-wide initiatives, and company rebrands
Oversight of day-to-day internal operations including managing the customer’s online store, conducting and overview of audits, communicating project information to internal teams, preparing weekly recap for management, managing expenses and documentation
Responsible for assisting Account Manager on direct report customer assignment and project allocation
Assist with managing, mentoring, training, and developing internal team and conducting training exercises, coaching and team culture development on an as-needed basis.
Educate team members on customer standards and expectations and promote the Customer-Centric philosophy
Attend customer conferences to serve the customer and better understand the market changes, customer challenges, and trends
Other miscellaneous duties as assigned.

POSITION QUALIFICATIONS:

Education:
Required, Bachelor’s degree in Business Administration, Business Management or Marketing. Equivalent experience considered.

Work Experience:
Required, 3 years’ experience with customer services, business development, and/or relationship management
Print experience and multi-family housing experience a plus.

SPECIFIC KNOWLEDGE, SKILLS, ABILITIES, COMPETENCIES:
Strong strategic and analytical thinking capability
Excellent customer service skills and customer-centric approach to business
Excellent written and verbal communication skills
Intuitive nature with the ability to anticipate customer needs
Shows initiative and independent thought
Ability to quickly assess situations, articulate expectations, make decisions and drive accountability
Strong organization skills with the ability to manage multiple projects simultaneously with tight deadlines
Resourceful and creative problem solver with strong analytical thinking capabilities
Ability to resolve conflicts in professional mature manner
Computer proficiency and excellent MS Office Suite
Strong relationship building skills
Strong collaboration skills and ability to work as a team
Ability to delegate tasks and provide direction
Excellent proofing skills with intense attention to detail
WORK ENVIRONMENT:
Working at computer and sitting for long periods of time. (sitting, talking, hearing).

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Job Type: Full-time