Customer Service Advisor

Bent's RV
Albany, LA Full Time
POSTED ON 7/14/2022 CLOSED ON 8/2/2022

What are the responsibilities and job description for the Customer Service Advisor position at Bent's RV?

  • Service Advisor –RV Dealership

    We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

    Job Responsibilities

    Greet service department customers promptly and courteously—attitude is everything!
    Listen to customers and clearly translate repair needs to techs
    Upsell additional services using low pressure, high integrity methods
    Provide accurate repair/maintenance estimates
    Adhere to policies on vehicle care and operation
    Follow up on each repair and keep customers informed of progress
    Sell and manage extended warranties
    Inspect repair quality and ensure all work is complete
    Notify customers when vehicles are ready for pick up
    Review and explain repairs and associated costs with customers
    Handle minor customer concerns and complaints
    Keep Service Manager informed of all problems and potential problems
    Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
    Benefits

    Great Pay Plan with a Fun Work Environment!
    Benefits include Medical, Paid time off, & 401K plan!
    Ongoing Training and Development!
    Room for Advancement!
    About Us

    Bent's RV boasts the largest variety of recreational vehicles in the Southeast Louisiana , along with the largest parts selection that is constantly growing. We pride ourselves on our honest, friendly and dependable sales and service. At Bent's RV , we all enjoy the simple pleasures that only camping can offer
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