What are the responsibilities and job description for the Customer Service Advisor position at Bent's RV?
- Service Advisor –RV Dealership
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
Great Pay Plan with a Fun Work Environment!
Benefits include Medical, Paid time off, & 401K plan!
Ongoing Training and Development!
Room for Advancement!
About Us
Bent's RV boasts the largest variety of recreational vehicles in the Southeast Louisiana , along with the largest parts selection that is constantly growing. We pride ourselves on our honest, friendly and dependable sales and service. At Bent's RV , we all enjoy the simple pleasures that only camping can offer
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