Job Posting for Loan Servicing Manager at Benworth Capital Partners LLC
Job description
Loan Servicing Manager
A mortgage loan servicing manager sets goals and creates policies and procedures that other members of the department need to follow.
Responsible for solving any problems that arise during the lending process.
Manage the loan servicing department.
Responsibilities include managing all aspects of the servicing and collections process.
Ensure staff is providing adequate Client / Investor services, follow lending regulations, and meet weekly goals.
Weekly communication and status meeting with Title Company. Prepare legal update reports for discussion with upper management.
Manage servicing and draws for construction loans.
Collection calls, emails and follow up. Follow developed collection policy and procedures.
Responsible for weekly updates from legal team regarding bankruptcies and/or foreclosure files. Reported to upper management weekly.
Weekly management and staff collection and property insurance meetings
Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
Analyze and improve organizational process and workflow
Manage relationships with key operations entities
Communicate customer / investor issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
Work closely with management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
Communicate all operating policies and/or issues at department meetings
Pipeline management
Manage IT issues with IT provider
Required Education and Skills
A degree or equivalent experience in Finance or Business
Management skills, and knowledge of mortgage regulations.
Bilingual English / Spanish
5 years minimum of experience as a Mortgage Loan Servicing Manager
Job Type: Full-time
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
Ability to Relocate:
Coral Gables, FL 33134: Relocate before starting work (Required)
Work Location: In person
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