Commercial Lines - Customer Service Representative (CSR)

Job Description

Our business is growing, and we are looking to hire a Customer Service Representative to join our team. Berger Briggs is a leading insurance advisor in New Mexico, Texas and the Southwest and are proud to have been in business for over 80 years. We deliver risk solutions to businesses and families by providing professional advice, direction and coverage while assuring value and peace of mind.

JOB SUMMARY:  The Customer Service Representative (CSR) will work as a member of the team focused on providing exceptional and professional insurance help and service to clients. The CSR will interact with clients, producers, insurance carriers and colleagues to handle customer inquiries and concerns as well as conduct specific service and marketing activities.  

Benefits

Health Insurance

Life Insurance

Paid Holidays

Base Salary with Commissions

Paid Time Off (PTO)

Supplemental Insurance

DentalInsurance

VisionInsurance

Holidays Off

401K Plan

Healthcare Spending Account

Career Development & Growth

Paid Volunteer Days

Professional Work Environment

Office Snacks & Coffee

Disability Insurance

Flexible Schedule

Career Growth Opportunities

Telecommuting

Mon-Fri Schedule

Dental Insurance

Vision Insurance

Responsibilities

• Receive and respond to phone calls and incoming correspondence regarding new or existing insurance policies.
• Provide services to clients related to updating policies, taking payments, answering questions, and providing documentation.
• Prepare and process endorsements.
• Review audits or policies; verify accuracy and facilitate corrections between client and carrier.
• Issue all on demand certificates of insurance and or evidence of property per insured’s request.
• Review and follow up on Notice of Cancellations as per agency procedures.
• Invoice Agency Bill endorsements, audits, and cancellations..
• File and follow up on Claims as per agency procedures.
• Issue all on demand certificates of insurance and evidence of property per insured’s request.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments and actions taken in the agency management system.
• Troubleshoot and resolve customer issues and concerns.
• Provide prompt, accurate and professional customer service.
• Establish customer relationships.

Requirements

QUALIFICIATIONS:

• High School diploma or equivalent.
• 1-3 years of experience in customer service or general office support.
• 3 years or more commercial insurance experience.
• Hold a current license in property and casualty.
• Proficient in use of Microsoft Office Suite and Adobe Pro.
• Knowledge and experience with Epic software a plus.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Possess a supportive and responsive manner with internal and external customers.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
• Ability to interact and foster good working relationships.
• Ability to work well independently and in a team environment.
• Maintains confidentiality of all information related to clients, customers, employees, carriers, or as appropriate, other information.
• Ability to identify problems and recommend solutions.
• Strong computer and data entry skills with knowledge of Microsoft Office Suite and other industry-related software programs.