BDC Team Member

Bergey’s Inc. is a family owned business that has been servicing our customers’ needs since 1924. Currently our company has over 30 locations and more than 1,200 employees. Today our family of automobile, truck and tire companies stretch into Eastern Pennsylvania, Delaware, Maryland, New Jersey and Virginia. Visit us at www.bergeys.com to learn more about our company.

We strive to provide and environment for our associates and customers that is welcoming, transparent and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as, grow our employees personally and professionally. Together we can make a difference.

Location: Bergey’s KIA VW MAZDA, Wilkes Barre, PA

Primary Responsibilities:

• Meets all goals and objectives including but not limited to response rate, total number of internet leads received, appointments set and personal sales goals
• Checks email frequently and respond to inquiries immediately.
• Coordinates Internet promotions with other dealership sales promotions and advertising
• Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote the dealership
• Understands the psychology of Internet customer and has the ability to use in appropriate methods to draw them into the store for proper vehicle demonstration
• Has the ability to communicate effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or text message
• Has knowledge of dealership products and services and can covey this information effectively to customers
• Directs customers to product information resources, including those available on the Internet
• Maintains an ongoing customer database to capture repeat business
• Maintains reporting systems required by general management and the manufacturer
• Strong customer service and communication (verbal and written) skills.
• Maintains a professional appearance for self in accordance with company policy
• Attends pertinent training on request
• Attends company meetings as required.
• Updating client information in databases and performing customer-related follow-ups.
• Help direct customer traffic for online sales and marketing.
• Respond to Internet-generated sales leads, qualify customers, and set appointments
• Follow-ups via e-mail or telephone.
• Document sales calls to update customer information on databases, compile statistics, and work closely with the sales staff to increase sales.
• Ensure a smooth ordering process by monitoring order traffic, tracking orders, and following up with consumers to assess customer satisfaction.

We offer a generous benefit package including: vacation time, 401k with profit sharing and medical /dental insurance. Bergey's is an equal opportunity employer.