Fleet Service Manager

Bergey’s Inc. is a family-owned business that has been servicing our customers’ needs since 1924. Currently our company has over 45 locations and more than 1,600 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey. Visit us at www.bergeys.com to learn more about our company.

We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Benefits:

We offer a generous benefit package including:

• Vacation and PTO time
• Paid Holidays
• 401k with profit sharing
• Medical, Dental and Vision insurance.
• Employee Assistant Program
• FSA and HSA Plans
• Life Insurance
• Opportunities for Advancement
• Paid Training
• Employee Referral Program
• Employee Discount
• Tool Program Available

Location: Bergey's Truck Center, Robesonia PA

Summary:

Managing the daily operations of a Fleet shop. Ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.

Essential Duties:

• Develops and maintains a strong and professional relationship with the fleet customer.
• Create and implement best practices tailored to meet customer’s needs.
• Manage out of service list to maximize uptime for the fleet.
• Assist technicians in parts lookup and billing.
• Recruits, hires and motivates qualified service technicians.
• Assists technicians in developing their skills.
• Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys and monthly forecasts.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors shop condition, including cleanliness, safety and the condition of shop equipment. Corrects problems as needed.
• Ensures the proper care, storage and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Attends managers meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains safe work environment.
• Maintains professional appearance.
• Completes monthly safety inspection of facility.
• Other tasks as assigned.
  

Requirements:

• Must have valid Driver's License
• Successful completion of pre-employment background checks and drug screening

Bergey's is an Equal Opportunity Employer.