Temporary Summer Programs International Advising Assistant

Job Description: Berklee’s division of Pre-College, Online, and Professional Programs (POPP) is at the forefront of contemporary music education worldwide, serving more than 3.5 million students to date. Currently comprising Berklee Online, Berklee Summer Programs, and Berklee Press, POPP is shaping the key players of tomorrow’s music industry through innovative study in performance, production, business, theater, dance, and more. Students emerge from programs with a professional portfolio, practical job skills, and a strong sense of community. Through internationally acclaimed online courses and degree programs, intensive summer programs and workshops, textbooks that are the definitive source on their subjects, and emerging K-12 offerings, POPP brings the best of Berklee to students all over the world, no matter their ability, background, or level of experience. Berklee Summer Programs is seeking a temporary part-time staff member to provide administrative and communications support for its international student population. This is an exciting opportunity to become familiar with the initial I-20 issuance process and basics of international student advising. Berklee regularly enrolls 500 international students in its summer programs each year, including 300 that require F-1 student advising. The Temporary Summer Programs International Advising Assistant will report to and receive guidance from the Senior Summer Programs Enrollment Manager and departmental Designated School Official (DSO) and is responsible for the following: Assist with answering basic immigration-related inquiries from prospective students through email, telephone, and occasional Zoom meetings Make prompt and effective contacts to assure that service level goals are met (e.g. response time) Maintain outreach correspondence with the existing Summer Program international student body to ensure visa requirements are appropriately followed Process student documentation for Form I-20 requests, complete initial review of the file, and send students’ digital Form I-20 once created by DSO Assume additional responsibilities as needed Required Qualifications: Bachelor’s degree preferred; Demonstrated interest in international higher education and/or international affairs, global studies, or a related field preferred Strong written and oral communication skills with ability to clearly and concisely explain policies and procedures by phone, virtually, and by email to students and families with varying levels of English proficiency. Customer service-oriented attitude. Ability to maintain professional composure and represent the department in a friendly, helpful manner, especially for sensitive cases that have been escalated from the customer service team. Demonstrated ability to work with a diverse global student population. Strong organizational, administrative, and analytical skills that require meticulous attention to detail. Comfortable using standard office hardware and software, e.g. Apple OSX, Google Suite (Google Docs, Sheets, Drive, etc.), Word, and Excel. Preferred Qualifications: Salesforce CRM experience. Familiarity with music or other performing arts. Knowledge of a language other than English. Anticipated Hours/Length of Position: 10-15 hours per week from March 2023 through mid-July 2023 This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375. Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area. *Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.* Employee Type: Temporary (Fixed Term) Berklee is the preeminent institute of contemporary music and the performing arts, offering undergraduate and graduate degree programs at its campuses in Boston, Massachusetts and Valencia, Spain, and through its award-winning distance learning program, Berklee Online. Dedicated to nurturing the creative and career potential of the world’s most inspired artists, Berklee’s commitment to arts education is reflected in the work of its students, faculty, and alumni—hundreds of whom have been recognized with Grammy, Tony, Oscar, and Emmy Awards. At Berklee College of Music and Boston Conservatory at Berklee, students explore interdisciplinary approaches to music, dance, theater, film, business, healthcare, education, technology, and more. Our pioneering youth programs reach underserved classrooms throughout the U.S. and beyond. With students and alumni from more than 100 nations and educational partners across the world, we are forging new connections among art forms, musical traditions, and technologies to build a dynamic, diverse, and collaborative global arts community. Learn more at berklee.edu.