Account Services Technician

Company Details

 

We are a member company of W. R. Berkley Corporation, an A. M. Best A rated Fortune 500 holding company. Berkley is comprised of individual operating units that serve a defined insurance market segment. Berkley Risk is focused on providing self-insured entities program administration services and insurance operations which can include taking or sharing risk using Berkley paper. This capability allows us to customize both an insurance company option and a purely administrative option for our customers.

Responsibilities

Liaison between our insureds and Berkley Risk. Provide and/or coordinate the day-to-day service responsibilities. Support for new and the retention and renewal of existing business.

 

• Primary insured point of contact.
• Responsible for proactive account service including new customer onboarding and orientation, system training and online access, handling general day to day insured questions.
• Assist in the development and testing of the CRM; develop processes for its use and maintain.
• Setup and track Triage Now vendor access for insureds.
• Complete pre-underwriting work including account setup in GWPC and CRM.
• Develop proactive customer communication plans to introduce and reinforce claims best practices and promote online tools and resources.
• Maintain and adapt marketing and customer service support materials.
• Develop and deliver training for internal staff to ensure service standards are met.
• Facilitate claim inquiries and support insureds as needed.
• Monitor account performance to ensure proper adherence to company service standards, policies and procedures.
• Assist in renewal retention strategies and development to increase insured retention.
• Assist in sales efforts through implementation of marketing strategies and development.

 

May perform other functions as assigned.

Qualifications

• High school diploma (or equivalent); plus at least three years of experience in the field or in a related area.

• Minimum of three years customer service experience
• Professional oral and written communication skills
• Detail-oriented with high level of accuracy in work product
• Ability to assume responsibility and accountability.
• Ability to successfully manage time-sensitive projects.
• Ability to establish and maintain excellent relationships with all contacts.
• Strong PC skills and a working knowledge of Windows environment.
• Excellent problem- solving skills.
• Strong organizational skills

Additional Company Details

The Company is an equal employment opportunity employer We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. https://www.berkleyrisk.com/

Additional Requirements

Travel: Occasional

Sponsorship Details

Sponsorship not Offered for this Role