Business Systems Analyst

Company Details

Company URL: https://www.berkleytechnologyservices.com/                                        

Berkley Technology Services (BTS) is the dynamic technology solution for W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC’s 60 operating units across the globe. BTS’s wide reach ensures that ideas and opinions are considered at every level of the organization to guarantee we find the best solutions possible. Driven by a commitment to collaboration, BTS acts as consultants to our customers and Operating Units by providing comprehensive solutions that not only address the challenge at hand, but proactively plan for the “What’s Next” in our industry and beyond. With a culture centered on innovation and entrepreneurial spirit, BTS stands as a community of technology leaders with eyes toward the future -- leaders who truly care about growing not only their team members, but themselves, and take pride in their employees who shine. BTS offers endless ways to get involved and have the chance to grow your career into a wide range of roles you'd never known existed. Come join us as we push forward into the future of industry leading technological solutions. Berkley Technology Services: Right Team, Right Technology, Simple and Secure.

Responsibilities

This Business Systems Analyst will be providing support of one or more applications to various member companies of the corporation and will involve developing, implementing, and supporting technical solutions for customers.

Support Role

• Supports company BA/BCA and development staff in creation of application and system integration.
• Provides tier 2 service desk application support and trouble shooting.
• Develops and executes simple SQL scripts to resolve production issues and create reports.
• Monitor / track issues until resolution and determine impacts resulting from issue.
• May Coordinates Minor software release schedule and approval process with Release Management, development staff, Business System Analysts, and customers.
• Able to provide root cause analyze when troubleshooting system issues.

Development Role

• Develops advanced requirements based on customer request and/or requirements. Assist in writing requirements, design, testing and/or initiation of projects to help provide solutions for our customers.
• Develops technical specifications to solve a business need or problem.
• May Coordinates Minor software release schedule and approval process with development staff, Business System Analysts, and other BTS staff.
• May define XML schemas for web services.
• Develops and executes SQL commands to accomplish data model changes and is involved in data modeling. May also include report generation.
• Monitor or track tasks until completion to insure delivery to customers.
• Active participant in design sessions and other technical meetings involving system changes.

Qualifications

• 3 - 7 years systems experience.
• Must have demonstrated the capability of meeting the key accountabilities, or have the ability to learn/perform them.
• Software Development Life Cycle experience.
• Basic P&C Insurance Knowledge Preferred.
• Excellent problem solving and analytical skills.
• Strong interpersonal and communication skills, both oral and written.
• Ability to quickly learn new technology and systems.
• Bachelor’s degree with emphasis in related field or equivalent experience

Behavioral Skill Competencies:

• Business Knowledge
• Written Expression
• Action Oriented
• Technically Astute
• Prioritization of Work
• Planning

The Company is an equal employment opportunity employer.