Special Programs Coordinator - Digital Technology Coach - Berkshire Community College

Location: Pittsfield, MA Category: Staff Posted On: Tue Oct 24 2023 Job Description:

The Special Programs Coordinator - Digital Technology Coach coordinates with Library and Learning Commons Staff to provide Berkshire Community College students and employees with technology support and training. The Berkshire Community College Library and Learning Commons helps students explore, plan, and acquire the skills and knowledge necessary to achieve their education and career goals. Under the general supervision of and in collaboration with the Dean of the Library & Learning Commons, the Special Programs Coordinator - Digital Technologies Coach will assist in providing direct academic technology support to students in the form of drop-in questions, workshops, remote tech support, creating documentation, and other outreach programs. The Coordinator will assist in supervising part-time and student computer lab employees and will work to promote academic technology education and adoption throughout the college community by providing trainings and workshops to students, faculty, and staff. We are seeking a student-centered, and equity-minded professional for this position.

Essential Functions, Duties, And Responsibilities :
Provide technical support, for all the academic technologies which the college uses.
Schedule expected to be Sunday through Thursday with Sunday being remote.
Assist in the maintenance and creation of technical documentation used by the college community.
Assist with the collection and analysis of data and metrics relating to student support outcomes and procedures.
Provide trainings and workshops on the use of academic technologies used at the college.
Attend staff meetings, college meetings, college committees and professional development provided by the college, participate in professional development activities provided by MA Department of Education, as required.
Demonstrate a sense of professionalism and consistency reflecting BCC's core values when interfacing with members of the community.
Perform other duties as assigned, consistent with the Collective Bargaining Agreement.

Job Requirements:
NOTE: Unless otherwise noted, all required qualifications must be met by date of hire.

Minimum of a Bachelor's degree in Computer Science, Mathematics, or other field related to area of assignment.
Minimum of three (3) years of experience and/or training involving area of assignment, which may include information technology, academic technology, administrative work in an academic environment, or personal computer operations in a business setting.
An equivalent combination of education, training, and experience shall be considered. Please explain in writing how you believe your qualifications match the requirements.
Demonstrated experience in supporting students and their technology needs in an academic setting.
Demonstrated proficiency with Microsoft Office 365 applications, Learning Management Systems (preferably Moodle,) Windows and Macintosh operating systems, including best practices in all these technologies.
Strong interpersonal, verbal/written communication, and organization skills that reflect inclusiveness, adaptiveness, and flexibility.
Demonstrated commitment to embracing and serving the needs of a diverse community, including the ability to work effectively with a diverse student body, faculty, and staff. Excellent customer service skills a must.

Preferred Qualifications :
Experience supporting mobile devices, including knowing their limitations, within an academic environment.
Experience using and supporting Microsoft Teams.
Experience with HTML or editing websites through a CMS.
Experience supporting students with Assistive Technology such as screen readers, dictation software, and smart pens.
Experience supporting marginalized and diverse student populations.
Ability to communicate in a language in addition to English.

Additional Information:
Source of Funding: State

Salary: $52,754 - $62,718 per year (per MCCC contract) Grade 4; Full time; Benefited

Area of Assignment: Academic Affairs

Effective Date: January 2024

State Class Specification Title: Special Programs Coordinator

Pursuant to the Clery Act of 1990 a copy of Berkshire Community College's security report is available on the BCC Website.

BCC is committed to providing an inclusive learning and working environment that values the diverse backgrounds of all people and encourages applications from individuals whose experiences and perspectives model the opportunities and success derived from a college education.

Berkshire Community College is an affirmative action/equal opportunity institution and does not discriminate on basis of race, creed, religion, color, gender, gender identity, sexual orientation, age, disability, genetic information, maternity leave, military service, and national origin in its education programs or employment. All inquiries concerning application of the above should be directed to La-Wanza Lett-Brewington, Affirmative Action Officer and Coordinator of Title IX and Section 504, Field Administration Building, Room F207.