Job Summary: Under the direction of Service Connection Manager, the Service Connection Supervisor is a team player providing day to day program oversight, tenant engagement and ensures quality services to families living in San Francisco at our Holly Courts and Alemany Housing sites. The Service Connection Supervisor position requires a high degree of initiative, project management, ability to practice boundaries, professionalism, strong organization and follow-through skills who is able to mentor a diverse group of staff.
Supervise program and staff to achieve all program and funder contract deliverables.
Support the development and execution of procedures, intakes, assessments, service plans and post service evaluation process to include the implementation of Salesforce Case Management and Asana project and task management
Review funder database, client files, sign in sheets for accuracy and program compliance
Partner with leadership to develop and streamline a process for collecting, maintaining and distributing statistical data and complete documentation in a timely manner, including submitting reporting on all contracts
Build trust with residents and be an active listener and effective problem solve of emerging issues.
Support services/BHNC’s role in housing retention and eviction in partnership with property management
Support BHNC training and compliance with all HIPAA and PHI policies and procedures
Attend agency events, staff meetings and other program meetings as required/needed.
Valid California driver license, with three years good driving record
A minimum of three years experience providing case management or social services for adults/seniors/families preferably at a housing site
Experience working in low-income communities of color an an understanding of how of substance abuse, mental health issues and working with people who have various socioeconomic levels including formerly incarcerated individuals, foster care, etc
Familiar with Salesforce and/or similar system
Fluency both written and verbal in Spanish, Samoan, or Cantonese strongly desired.
Strong organizational and communication, oral and written
Ability to multi-task and follow up and follow through on assignments
Bachelor's Degree in Social Work or a related field.
PHYSICAL REQUIREMENTS: Requires frequent sitting, typing and computer use * occasionally requires pushing and/or pulling objects, walk up and down stairs and/or hills, lifting and/or carrying up to 25 lbs. * requires the ability to frequently move about or remain seated depending on the task at hand.
We are an at will, equal opportunity employer.
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Case Management Skill
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Campaign for Moe Jamil for San Francisco District 3 Supervisor, San Francisco, CA
Campaign for Moe Jamil for San Francisco District 3 Supervisor, San Francisco, CA