Service Coordinator

Bernhard’s core mission is delivering innovative engineering, construction, and energy solutions that empower our clients and promote a sustainable future. Bernhard is comprised of four divisions: Mechanical, Electrical, Engineering and Development, each with a distinct identity and service offerings. The intersection of our capabilities enables Bernhard to provide turnkey Energy-as-a-Service (“EaaS”) solutions to our clients. At the same time, our divisions continue working in the market sectors and communities that the Company has traditionally served. Bernhard’s vision is to be the leading EaaS provider in North America through delivery of excellent, high value service and innovative solutions for our clients.

The Service Coordinator will schedule and route all service calls and maintain meticulous records of incoming calls. The Service Coordinator also inputs billing for Services and makes collections calls. Specific responsibilities include:

• Monitor technician time tracking on a weekly basis, including obtaining supervisor approval or other documentation for any timesheet discrepancies as well as timely submission to Payroll processor
• Assist in new hire onboarding process and processing of IT hardware & permissions requests as necessary

• Assist in coding and approvals of vendor invoices
• Open and track purchase order requests
• Collection of associated documentation for processing customer and vendor system set-up

• Dispatching/routing multiple service technicians
• Verifying job completion and accuracy of technician notes
• Inbound/outbound phone calls
• Scheduling service repairs and routine maintenance visits
• Process and issue monthly maintenance invoices
• Make collection calls for past-due invoices on a weekly basis
• Provide outstanding customer service to our customers
• Data entry and various administrative tasks

This position is Full Time, Non-Exempt, and reports to Business Unit Manager.

Required Education, Experience and Qualifications

• Reliable with excellent attendance.
• Possess the ability to multi-task efficiently at a high level in a fast-paced environment.
• Work well with others in difficult situations to solve customer issues and achieve positive results.
• Possess strong time management skills and ability to work under time constraints.
• Excellent verbal and written communication skills.
• Express a pleasant and welcoming tone over the phone.
• Consistently demonstrate a positive attitude and strong work ethic.
• Experience in MS office, including Word, Excel, & Outlook.
• Effective verbal and written communication skills.
• Detail oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Well versed in the industry and the Company’s competitors.
• Excellent multitasking skills, with the ability to perform duties outside of scope of work when necessary.
• Accounting/cost analysis experience preferred.

 Percentage of Time Commitment

• Customer service calls (dispatching/routing service technicians, scheduling) – 50%
• Administrative and accounting tasks, documentation, data entry – 30%
• Verifying job completion and accuracy of technician notes – 20%

Bernhard is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law

To staffing/placement agencies: We are not responsible for any fee related to unsolicited resumes from 3rd party staffing and placement agencies (whether submitted through this website or sent directly to an employee of Bernhard LLC or its operating companies) unless a written agreement is in place between the agency and Bernhard, LLC (“Company”) and an authorized Company representative makes a written request to the agency to assist with a requisition. Similarly, no fee will be paid for candidates who apply and claim to be represented by an agency. Any unsolicited resumes, CVs, or other candidate information submitted by an agency will become the property of Company, and no fee will be paid in the event such candidate is hired.

If you are an agency and would like to be considered for partnership with Bernhard, LLC please send your company’s information to agency@bernhard.com.

Don’t meet every single requirement? Studies have shown that diverse candidates are less likely to apply to jobs unless they meet every single qualification. At Bernhard, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.