General Office / Dispatch

Who are we?

Best Appliance is a family owned, premier major appliance repair service company that appreciates our employees. We are currently looking for a FULL-TIME office staff member to grow with us as our business continues to grow.

What skills are we looking for?

We are looking for someone who:

• Is comfortable answering a multi-line phone system
• Can identify and assess customers' needs and achieve a high level of customer satisfaction
• Can schedule service calls for technicians, and route their schedules
• Can learn the industry specific software that we use
• Has skill in task prioritization and can fill in around the office as needed
• Has a positive attitude, and is comfortable working closely as a team with other office staff and technicians
• Has strict attention to detail

What you need to qualify:

• A minimum of 2 years of experience in a heavy call volume environment and customer service representative in an office setting
• Must have a valid driver’s license and reliable transportation
• Must submit to criminal background, drug screen, and driving record check
• Regular and predictable attendance
• A proven track record of problem-solving ability, attention to detail, being a self-starter and flexible to handle the tasks of the day
• Strong organizational and time-management skills
• Must be able to work well in a team environment. Our service process requires good communication between all departments for success
• Must have intermediate computer experience and knowledge
• Must be a motivated self-starter who can work independently unsupervised
• Must be able to lift 40 lbs.

What your day would look like:

• Answering phone calls using a multi-line phone system, providing real-time scheduling support by booking appointments logically and efficiently, preventing conflicts
• Handling customers’ needs and providing solutions within strict timelines and following up to ensure resolutions and the highest customer satisfaction
• Assisting the technicians with office support. Using a database to look up information and enter detailed notes
• Perform front desk duties by maintaining cleanliness and order to the office.
• Maintaining work orders for quality control
• Working in a casual and wonderful work environment! We have a small office with a fantastic teamwork environment.

Additional Information:

• Start wage is $16.00 per hour / based on experience

Job Type: Full-time
Pay: From $16.00 per hour

Pay is Based On Experience

***So that you are better prepared for a possible phone interview we HIGHLY recommend applicants familiarize themselves with our industry and company for a productive interview. BESTAPPLIANCEINC.COM and our YELP reviews.***

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Citrus Heights, CA 95610: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location