What are the responsibilities and job description for the Front Desk Agent position at Best Western Carlisle?
- What you do the second a guest walks through the door sets the expectation for the rest of their stay
- Making a guest feel at home as soon as they walk in is essential in any successful operation
- Whether it is a family getting away or a business guest traveling for work, you mold your check in to better suit each guest individually
- Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner by brand standards
- A guest service representative must deliver an exceptional guest experience that ensures all needs are met while maintaining a positive environment and working closely with all hotel team members
- Effectively greets, responds to, and resolves all guest inquiries and problems in a positive, timely, and productive manner both in person and on the phone
- Resolve any guest issue that may arise by listening, empathizing, apologizing, resolving, and notifying
- Productively and cheerfully respond to guests’ requests, such as, local information, restaurants, transportation, entertainment options, and directions
- Work productively with the sales staff and all other staff to provide excellent guest experiences
- Perform all daily tasks/processes in an efficient, accurate, and timely manner
- Successfully follow the check-in and check-out processes in a friendly, accurate, and timely manner, including pre-assigning VIP guests and following the guest preference program (gifts, welcome notes, etc.)
- Complete all billing, paperwork, as assigned including following hotel policy on cash banks, working with other departments
- Stay current with developments in the hotel by regularly reviewing and updating the communication log
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekend availability
Work Location: One location
Salary : $12 - $13
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