Front Desk Agent

Job Title: Front Desk Agent

All shifts are available: mornings (6a-2p), afternoons (2p-10p), and night audit (10p-6a).

Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests stay experience.

Job Duties:
· Maintains an inventory of vacancies, reservations and room assignments.
· Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary.

· Knows room locations, types of rooms available, and room rates.

· Registers arriving guests and assigns rooms.
· Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
· Coordinates guest room maintenance work with the engineering and maintenance division.
· Reports any unusual occurrences or requests to the manager or assistant manager.
· Manages and resolves all guest complaints in a professional and courteous manner

Qualifications:
· High school diploma or equivalent.
· Previous hotel-related experience preferred.
· Ability to understand and adhere to proper cash handling policies and
procedures.
· Skilled in the use of front office equipment.
· Knowledge of proper telephone etiquette.
· Ability to work a flexible schedule, including weekends and holidays.

Job Types: Full-time, Part-time

Pay: $11.00 - $12.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Front Desk: 1 year (Preferred)
• Hotel Experience: 2 years (Preferred)

Work Location: In person