Front Desk Clerk
Job Posting for Front Desk Clerk at Best Western Hotel Chequamegon
Front Desk Agent (6-hour and 8-hour shifts available)
Every front desk agent, regardless of whether working a morning, afternoon or evening, requires an ability to provide superior guest service, good communication skills, and attention to detail.
As a Front Desk Agent, your responsibilities will include but are not limited to:
- Ensuring a delightful, seamless arrival and departure experience
- Encouraging day to day up-selling of guest accommodations
- Verifying all in-house guests and their status of arrival, departure, and payment
- Handling guest compliments, comments, observations and challenges in a timely manner and effectively achieving full guest satisfaction
- Communicating guest compliments, comments, observations and complaints to relevant departments and ensuring prompt and proper follow up
- Resolving any guest issues as quickly as possible
- Taking and cancelling guest reservations accurately
- Processing guest sales and room charges and payments accurately
- Working with Front of House and Back of House colleagues achieving continuous, seamless service
- Walk-throughs of the halls to ensure security of entrances/exits and clean-up room service items, used linens, or garbage removal
- Light cleaning of lobby such as dusting, sweeping/mopping and wiping windows
- Other duties as assigned by Management
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Weekends as needed
Work setting:
- In-person
Work Location: In person
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