What are the responsibilities and job description for the Housekeeper Lead position at Best Western Mishawaka?
Job Summary
A Housekeeper Lead will perform the same duties as a Housekeeper but also serve as the primary point of contact for questions and/or be assigned special projects. In addition to serving as a lead this role is primarily responsible for maintaining clean and attractive guest rooms hallways and public areas in the hotel servicing guest rooms daily in accordance with hotel procedures stocking cart with room supplies and replacing bed linens and replenishing guest room supplies while following company standards and safety/security procedures.
Responsibilities
QUALIFICATIONS:
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Supervisory and/or leadership experience is desirable.
- This position requires strong attention to detail ability to communicate effectively with guests and team members verbally or in written form.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
JOB RESPONSIBILITIES:
- Approach all encounters with guests and employees in a friendly service-oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Thoroughly clean and restock the required number of guest rooms per shift.
- Complete all pre-cleaning duties including but not limited to guest supplies cleaning supplies and linen for housekeeping cart set-up.
- Remove all trash and dirty linen from guest rooms.
- May assist with inspecting rooms and/or providing oversight of room attendant duties as requested.
- Perform other tasks/jobs as assigned by the supervisor or manager.
Property Details
Mishawaka hotels are renowned for hospitality, and for those looking for hotels near downtown South Bend but without the premium price tag, this property delivers.
Within walking distance to numerous restaurants and shopping at University Park Mall, our Mishawaka hotel features an incomparable location. Close to Interstate 80, traveling is made easy whether guests are on a vacation or here for business. Travelers can take advantage of being close to local attractions such as the University of Notre Dame and the Morris Performing Arts. From Sunburst to the Studebaker National Museum and the stunning Shiojiri Niwa Gardens, there's something for everyone nearby.
Downtown South Bend is only a short drive away, so our guests can enjoy the best of both worlds. The bustling downtown nightlife is within easy reach, but peace and quiet is guaranteed at this Mishawaka hotel. We're also close to Potawatomi Zoo and the Four Wind Stadium. Business travelers with Bayer Pharmaceuticals and Glunz & Jensen can make the most of their travels by being so close to headquarters. Saint Joseph Medical Center is also in the neighborhood, and our Mishawaka hotel regularly hosts medical tourists and healthcare workers who need extended stays. Universal Forest Products routinely brings business travelers to town, and our friendly staff is dedicated to ensuring guests have everything necessary for an easy, flawless stay.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan