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Front Desk Agent/Night Auditor

Best Western Park Oasis Inn
Mauston, WI Part Time
POSTED ON 5/6/2024

Duties:

  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Welcomes guest by greeting, answering questions, responding to requests.
  • Registers guest by obtaining or confirming room requirements, assigning room, obtaining information and signatures, issuing guest room keys.
  • Establishes payment by verifying credit cards or obtaining cash.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Provides concierge duties to guest by answering any inquiries regarding hotel and other services guest may require, such as entertainment, shopping, business, and travel.
  • Makes reservations, checking availability, confirming requirements, getting complete guest information and payment.
  • Contributes to team effort by accomplishing related results as needed.
  • 3rd shift will need to do nightly audit, double check billing on rooms is correct and fix any errors there may be, process checkout payments, email or place receipts under doors of check out guest.

QUALIFICATIONS:

  • Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
  • High School Diploma, GED or equivalent experience.

PHYSICAL REQUIREMENTS

  • Ability to lift up to 30 lbs.
  • Ability to stand/sit for long periods of time.
  • Ability to bend, stretch and twist.

Job Type: Part-time

Job Type: Part-time

Pay: From $12.50 per hour

Expected hours: 24 – 32 per week

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends as needed

Work setting:

  • In-person

Work Location: In person

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