Hotel Front Desk Clerk

Job description

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation at our Best Western Dunkirk and Quality Inn locations. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

The goal is to find someone who's schedule is fairly open and available, to fit into the new schedule and be available to pick up off shifts if the need arises. Of course not many will be available every shift, every time, keep in mind hotels are 24/7/365. I would like to find someone who is able to work any of the 3 shifts (6:00am-2:00pm, 2:00pm-10:00pm, 10:00pm-6:00am)

As of right now we are looking to fill:
Multiple full time positions for 40 hours/week. All shifts are 8 hours.

No need to worry about rotating schedule! This is a set schedule and will not change weekly unless there are circumstances that arise which make it impossible to maintain current schedule. You are allowed to voluntarily trade shifts with other employees during the week, as long as it is mutual, and it doesn't incur unnecessary overtime pay.

**If you have prior hotel experience (even if it was years ago) please include which hotel you worked, position, and dates of employment**

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Visual Matrix or Choice Advantage
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Preferred)

Work Location: In person