IT Help Desk Tech

About the Company
BestLife Holdings, Inc. (BestLife) is high performance health, evolved. With over 200M men and women over 30 in the US experiencing incredibly common but overlooked or under-treated health issues related to aging, we are laser-focused on building a category-defining platform that enables healthy aging at scale.

Cenegenics is the inaugural and core company in the BestLife portfolio, a pioneer in preventive health. Its foundational offering is a peak performance and longevity membership program designed for men and women seeking to live their best and healthiest lives. Cenegenics offers data-driven, physician-supervised diagnostics and care in-person and online, setting a higher standard of care for people nationwide using precision medicine for preventive care. In 2022, the company will be celebrating 25 years of service for 30,000 people.

Over the next few years BestLife will be launching new, complementary products and services that scale our existing clinic-based membership model and knowledge base via telemedicine, machine learning and other cutting-edge capabilities. The company recently completed a major funding round with several top investors in healthy aging, functional medicine and consumer wellness, with participation from a number of well-known healthcare, digital media, professional sports athletes and will be launching in early 2022 with a new brand and the formal announcement of new portfolio businesses. We have big ambitions and a powerful tailwind to drive growth, and it is an exciting time to join the team that will be driving the next major advances in healthful aging.

About the Role
Be the first main point of contact for support related inquiries. Investigate and resolve software and hardware issues reported by end users. Must have an understanding of general PC networking, hardware, and Microsoft Products. Understands Salesforce functions and performs administrative functions within Salesforce. Understands the troubleshooting process and related concepts. Conducts research regarding the subject matter when needed. This position will communicate across all levels of the organization.

What You Will Do

• Manage IT-related systems including but not limited to: Network, Servers, Exchange, Phone, Access Control, alarm system and other applicable platforms
• Prioritize and troubleshoot Helpdesk requests and identify and escalate situations requiring urgent attention
• Maintain accurate records of support history and resolution with end users
• Identify and report to management any recurring support issues
• Diagnose and resolve technical hardware and software issues
• Set up users for scanning, updating passwords as necessary
• Set up workstations, iPhones, VOIP devices, printers, and other network devices ensuring all peripherals and software are working properly
• Identify and resolve performance issues as well as potential threats, security breaches, etc., and handles judiciously
• Report all potential integrity breaches, unresolved issues, problems or requests to IT manager
• Other duties as assigned
• Apply updates to end users and ensure all devices are protected with up-to-date virus protection
• Assess IT needs for end users – including center staff – and report to IT Manager on an ongoing basis
• Relocate IT/Phone equipment as requested by Department Managers
• Remain current with system information, changes and updates
• Perform admin functions in Salesforce, i.e., password resets, workflows, user set ups
• Develop an understanding of our business processes and how they correlate to our CRM and IT processes
• Any other assigned duties
• Regular and reliable attendance is an essential function of the job

What you bring to the table

• Associates Degree or Trade School preferred or equivalent work experience in Information Technology
• 2 years of previous helpdesk experience
• Strong interpersonal skills with ability to communicate effectively and professionally within all levels of the organization while remaining customer-focused and results-driven
• Ability to remain patient and calm when dealing with end users at all levels
• Must be trustworthy with an understanding of confidentiality.
• Must possess strong attention-to-detail skills
• Able to work independently as well as within a team

What we value

• Family – we are a team that takes care of one another and helps each other perform at our best
• Possibilities – we make the impossible possible. To our members we say, “We can make that work”
• Excellence – in everything we do, big and small, we do it right – consistently
• Integrity – we speak up and do the right thing
• Collaboration – new ideas are best actioned together
• Diversity – different backgrounds and perspectives better everything we do
• Innovation – out of the box thinking happens every day here!
• Respect – we celebrate and admire the experience and expertise of our teammates

Job Type: Full-time