Workforce Management Analyst

Overall Responsibilities:

Partner with field leadership on correct scheduling opportunities to maximize sales and ensure compliance within the scheduling system.

• Ensure that stores are scheduled correctly based on labor budget and sales traffic forecast.
• Suggest corrections to better increase productivity and stay within labor budget.
  • Ensure peak coverage times are covered based on current headcount. Contact stores that are not scheduling correctly based on required coverage forecast.
  • Identify opportunity days/times in which additional staffing will yield higher sale results (holiday's, device launches, calendar shifts, market changes, etc.)
  • Work with stores to ensure that all new hire employees are added to schedules in a timely manner for accurate labor hours reporting
  • Review and ensure correct employee availability
  • Review general manager schedule patterns
• Monitor daily labor reporting and work with stores on scheduling vs budget
  • Address planned OT and recommend schedule changes to reduce overtime
  • Follow up on employee missed time punches to allow for accurate labor reporting
  • Work with locations to reduce Meal Break premiums
• Provide support to stores with scheduling related questions
• Conduct new store manager trainings as needed
• Other duties as assigned

Candidate Background:

• Previous working experience with workforce management systems
• Previous experience with scheduling in a retail environment (preferred)
• Excellent written and verbal communication skills. Ability to communicate with all levels of the organization, including senior leaders.
• Strong Microsoft Office skills (Word, Excel (pivot tables and VLOOKUP), Power Point)
• Problem Solving: must demonstrate proactive ability to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective action.
• Decision Quality: must possess the ability to work independently, establish priorities and demonstrate good judgment skills.
• Confidentiality: must keep sensitive information private

Salary Range: $39,624 - $64,821

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.