Assistant Program Director of Children's Health Home

SUMMARY OF DUTIES:

The Assistant Program Director of Children's Health Home Services is responsible for supervising Senior Care Managers and Care Management staff. A Health Home is a care management service model whereby all of an individual's caregivers communicate with one another so that all of a patient's needs are addressed in a comprehensive manner. This is done primarily through a "Care Manager" who oversees and provides access to all of the services an individual needs to assure that they receive everything necessary to stay healthy, out of the emergency room and out of the hospital. Health records are shared among providers so that services are not duplicated or neglected. Health Home services are provided through a network of organizations-providers, health plans and community-based organizations. When all the services are considered collectively they become virtual "Health Home". The Assistant Program Director, with the Program Director of Children's Health Home, will be responsible for hiring and recruiting staff and enrolling eligible patients to join the Health Home, developing a robust network of healthcare providers and achieving the outcomes identified by the New York State Department of Health. The Assistant Program Director of the Children's Health Home is the backup when the Program Director of the Children's Health Home is not available.

RESPONSIBILITIES:

Supervise Senior Care Managers and Care Management Staff:

• Recruit and hire quality Care Management staff
• Ensure staff are oriented and trained in the roles and responsibilities of Care Managers
• Supervise and evaluate the performance of the Senior Care Managers and Care Managers
• Provide or arrange necessary training for Care Coordinators
• Train new staff in Netsmart and other agency systems.

Children's Health Home Program Responsibilities:

• Supervise the Senior Care Manager and Care Managers as needed
• The Assistant Program Director of the Children's Health Home is responsible for managing the referrals and assigning them to the Care Managers
• The Assistant Program Director works with the managed care companies and community sources in status of our referrals and in working together to help meet our client's needs
• Assistant Program Director addresses client and staff concerns
• Develops a Children's Health Home policy binder to ensure that all Health Home policies by Department of Health are adhered to.
• Performs internal chart audits to make sure that the case records are in compliance to the regulations
• Oversees the staff use of the EMR in documenting patient care plans, all health home services and tracking both patient progress and program outcomes.

Provide Health Home Related Education

• Provide education and supervision to Care Managers as needed through in-services and small group discussions
• Provide education on what a Health Home is internally and externally
• Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.

REQUIRED KNOWLEDGE AND SKILLS:

• Knowledgeable of the treatment of a broad range of psychiatric and physical illnesses
• Awareness of Children's Health Home best practices
• Possess a strong healthcare/mental health background
• Knowledge and skill in clinical and administrative supervision; ability to review care management records for regulatory and policy compliance and for quality of care issues
• Ability to work effectively in groups, to team build an lead care management personnel toward achieving agency goals

QUALIFICATIONS:

• Masters degree preferred in a healthcare professional (nurse, social worker, mental health counselor, etc.)
• Knowledge of and experience with the treatment of both psychiatric and medical illnesses is necessary as is knowledge of case management, care coordination and the principals of person-centered care
• A minimum of five years' experience working in a Health Home and/or a New York State Office of Mental Health licensed program and three years supervisory experience.