Program Director of Mobile Services

FLSA Status: Exempt

Some things you can look forward to:

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Rewarding work experience!
• Generous paid time off
• Paid time off buy back program
• Flexible schedule
• Sign on bonus
• Quarterly productivity bonus up to $2,000 per quarter 
• Community stipend per pay (applicable to our defined community & mobile programs)
• Language stipend per pay (if fluent in another language that supports our clients)
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Tuition reimbursement
• CASAC certification tuition support
• Professional license/certification renewal reimbursement
• Defensive driving course reimbursement (if required for position)
• Career growth and advancement opportunities
• We look forward to telling you more!

SUMMARY OF DUTIES

Consistent with BestSelf policies, procedures and relevant regulatory requirements, the Program Director plans, organizes and directs the services of the program, manages daily operations, provides clinical and administrative supervision to program staff, and provides direct services to clients.

SUPERVISORY RESPONSIBILITIES

• This position is responsible for the oversight of all program and administrative staff. Supervisory responsibilities of these direct reports include consistent coaching, feedback, & development, review & approval of timecards, completing performance reviews & development plans, administration of personnel policies, scheduling, and leading regular staff meetings & supervision, monitoring training compliance, hiring new staff and related functions. Provides clinical supervision to program staff.

POSITION RESPONSIBILITIES

• Monitors and manages program operation to assure delivery of services within contracted levels in accordance with available resources within budgetary guidelines.
• Assures maintenance of physical plant and compliance with health and safety guidelines.
• Maintains program activities in compliance with BestSelf, Erie County, New York State, Medicaid and/or other regulatory agencies.
• Monitor programmatic data to ensure productivity expectations are met and completion/accuracy of all records is maintained (i.e. billing, progress notes, service)
• Coordinates program's relationship with other agencies and community resources.
• Completes and monitors completion of chart audits to ensure accuracy of all record keeping.
• Participates in all relevant agency meetings and committees.
• Provides leadership in developing and maintaining a clinically sound treatment program, which responds to the needs of the client population.
• Meets agency Key Performance Indicators.
• Develops and ensures implementation of treatment team meetings.
• Leads team in following agency standardization and processes.
• Provides direct services to clients based on programmatic need.
• Lead and facilitate coaching sessions and 1:1's, ensuring staff continuously develop the competencies and skills required for their roles.
• Design and implement learning experiences for onboarding new and transferred employees, ensuring they are equipped to meet departmental needs and enhance team performance.
• Maintains client confidentiality at all times following all agency and HIPPA policies.
• Completes all trainings required by the agency.
• Performs all other duties as assigned.

QUALIFICATIONS

• Master's Degree and Qualified Health Professional (QHP) certification (LMSW, LCSW, LMHC or CASAC) and three (3) years of relevant direct service experience, including responsibility for clinical supervision.
• Must have knowledge of clinical supervision practice, relevant community resources and mental health treatment system structure, common mental disabilities, basic behavior theory and principles of psychiatric rehabilitation, multi-disciplinary team methodology, common psychotropic medications, and direct service delivery methods and theory.
• Ability to maintain records and prepare reports.
• Minimum proficiency with Windows based software applications is required.
• Must have excellent communication skills.
• Must have experience with Electronic Medical Records databases and basic computer skills.
• Must appreciate cultural diversity and be aware of cross-cultural counseling issues.