Apprentice Trainee

• Role: 

• 24/7 technical support: Technical Operations Centre (TOC)
• Involves working shifts (including weekends and holidays) as First / Second level technical support for our 24/7 Technical Operations Centre
• Monitoring and Maintaining Products and services
• Monitoring servers and systems availability and productivity and troubleshoot incoming tickets and alerts, resolve, or escalate issues.
• Building reports and dashboards.
• Logging, tracking and resolving/ escalating incidents using ServiceNow ticketing tool and maintaining history records and related problem documentation.       

• Skills required:
  • Candidate should:
    • Possess the ability to solve and isolate complex technical \ business problems with the ability to interact with the people at all levels.
    • Demonstrate exceptional verbal and written communication skills, communicate effectively with the customers and at all levels of the organization. 
    • Have the ability to understand international accents.
    • Be able to articulate the response to the customer queries.
    • Be a Critical thinker and have analytical and problem-solving skills
    • Have the ability to learn and adapt quickly to new work. 
    • Have organization skills to balance and prioritize work.
    • Have the ability to work in a team environment.
  • Technical Skills:

Mandatory skills:

• Background in computer science
• Understanding of basic IT Infrastructure functioning
• Knowledge on Windows 
• Microsoft 365 Suite – Sharepoint, Outlook, Teams, Excel, Word, PPT

• Good to have the knowledge of

• AWS, Cloud (Any projects in AWS and Cloud)
• Awareness of Technical Operations Support / Customer Support / Enterprise Product and Support 
• Incident management
• ITIL knowledge
• UNIX / Linux Knowledge
• Hyper-V or VMWare support, DNS Servers, Terminal Services and Remote Desktops, Web Servers (IIS and Apache).
• Active Directory, Windows Server, and network concepts
• Solarwinds, Control-M, CheckMK, DynaTrace, Putty, Remedy, JIRA, Confluence, & ServiceNow. 
• Linux, UNIX commands, UNIX Shell scripting, SQL, WebLogic, Tomcat.

Qualifications

• Engineering degree 

Work experience

• 0-2 years 
• Fresh graduates with no prior experience are also eligible.

Work Environment

• Office environment (No Work from Home / remote work)
• Require working in shifts (including holidays and weekends)

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