ServiceNow Administrator

BetaNXT

BetaNXT is the next wave in wealth management technology and outsourcing solutions. Combining industry expertise with the power of our proven BETA, Maxit, and Mediant businesses, we are focused on solving our customers most demanding integration challenges with flexible, efficient, connected solutions that anticipate their changing needs. Our comprehensive approach reduces enterprise cost, streamlines operations processes, increases advisor productivity, and enhances the investor experience. Together with BetaNXT, wealth management firms are transforming their platforms into differentiating assets that enable enterprise scale and stimulate commercial growth.

Years of Experience: 2-5 Years

ServiceNow Administrator

Responsibilities: 

• Administer and configure the ServiceNow platform, including modules for Incident, Problem, Change Management and CMDB
• Manage the Configuration Management Database (CMDB), ensuring alignment with the Common Service Data Model (CSDM)
• Collaborate with stakeholders to define business requirements and translate them into ServiceNow solutions
• Manage user access, roles, and permissions to ensure data security and integrity
• Monitor and maintain the health and performance of the ServiceNow environment
• Perform regular server maintenance tasks such as applying upgrades and patches
• Recommend best-practice solutions to established business processes
• Assist in design and implementation and support of third-party integrations with ServiceNow
• Document and record every aspect of ServiceNow changes and implementation
• Plan, track, and schedule software upgrades and enhancements
• Troubleshoot problems within the ServiceNow platform and resolve issues
• Develop good working relationships with other employees across the organization

 Requirements:

• Proven experience as a ServiceNow Administrator with a strong understanding of the ServiceNow platform
• Understanding of ITIL processes and their implementation in ServiceNow
• Experience in maintaining a CMDB, aligned with CSDM
• Experience with ServiceNow integration methods
• Knowledge of the software development lifecycle
• Experience with Agile and Scrum development methodologies
• Ability to learn quickly and work independently or as part of a team
• Strong soft skills, including attention to detail, problem-solving and communication skills
• ServiceNow certifications are a plus