Receptionist

Description

Bethany for Children & Families is looking for a Receptionist at our Clinton office Bridgeview Community Mental Health Center! Under the direction of the Accounts Services Supervisor and the Associate Director, Responsible for patient registration, collection of patient liability at time of services, answering phones and greeting, clients, as well as performing a variety of general clerical support activities, following established policies and procedures. Assists in the execution, processing and documentation of medical treatments and assessments.

What YOU Get For Being a Receptionist

• Competitive Compensation
• For full-time employees in their first year of employment, one hour of vacation time is earned for every 26 hours paid, with a maximum of 80 hours earned per year. For full-time employees after their first year of employment, one hour of vacation time is earned for every 13 hours paid, with a maximum of 160 hours earned per year.
• Full-time employees earn one hour of sick leave for every 21.67 hours paid.
• Eleven (11) paid holidays,
• Agency contributions of 8% calculated on bi-weekly earnings to a 403(b) Thrift Plan (retirement plan) upon meeting plan eligibility criteria,
• An option of two health plans, one with a Health Savings Account benefit that includes employer contributions,
• Dental insurance,
• Vision insurance (100% employer-paid premiums if enrolled in the dental insurance plan),
• Group Life insurance; Basic Life and Basic AD&D,
• Options of employee-paid premiums for voluntary supplemental insurance offered, and
• An Educational Aid program.
  
  

Receptionist Duties And Responsibilities

• Answers telephone, screens and refers calls to appropriate parties. Deploys emergencies as appropriate. Delivers messages as needed.
• Greets clients and visitors, answers client questions regarding staff availability, location, scheduling, etc.
• Updates patient demographics and records changes in insurance as needed.
• Schedules intakes and regular client appointments; makes reminder calls to clients daily.
• Ensure patient liability is collected and posted during appointment check in.
• Ensures necessary paperwork is completed prior to appointments.
• Collaborates effectively with all staff and with individuals outside the agency.
• Provides backup coverage for the Intake Coordination, as needed.
• Works with billing staff to ensure CPCs are filled out as needed.
• Represents the agency in a professional manner.
• Attends and participates in staff meetings and in-services.
• Remains flexible, accepts changes in work schedule and assignments.
• Maintains established organization/department policies, procedures, directives, confidentiality, quality assurance, safety and infection control standards as appropriate.
• Demonstrates an understanding of and models the mission and core values of the organization through behavior and attitude.
• Displays patience, tact, fairness, and respect in dealing with staff, clients, other service providers, agencies, and the community.
• Demonstrates a commitment to ethical practices and maintain the highest level of professional integrity in adherence to the agency’s corporate compliance program.
• Performs and carries out all other duties as assigned.
  
  

Receptionist Performance Dimensions

• Interpersonal Relations: Is able to maintain harmonious working relationships with diverse groups of staff, volunteers, and community representatives, both internal and external to the agency.
• Planning and Organizing: Is able to set priorities and establish schedules necessary to perform job within acceptable time frames.
• Team Work: Is able to work with others to achieve common goals and to contribute to a positive, productive working environment. Is able to contribute to and support a positive morale within the agency.
• Adaptability: Is able to work effectively under changing conditions.
• Professionalism: Is able to represent the agency in a positive manner both inside and outside the agency; dresses and carries self in an appropriate manner.
• Initiative: Is able to use and seek out existing and new resources; is able to perform without constant supervision.
• Supervisory Relationship: Is able to maintain an appropriate relationship with supervisor to facilitate flow of information and implementation of decisions.
• Verbal and Written Communication and Presentation Skills: Ability to effectively communicate both verbally and in writing. Is able to express self in a clear, articulate manner; timely submission of all reports.
• Job Knowledge: Is able to apply specific job knowledge.
• Problem Solving: Ability to engage in complex problem solving.
• Cultural Awareness: Demonstrates sensitivity and responsiveness to cultural differences in the community.
  
  

Requirements

Receptionist Job Requirements:

• Have the ability to fulfill all of the regulatory requirements for employees of a Community Mental Health Center in the State of Iowa or Illinois as required by state and federal law. This includes successful completion of the criminal background investigation, clearance from the Illinois CANTS when applicable, as well as the office of the inspector general exclusionary screening.
• Required Education
• High school diploma or general education degree (GED) required. Some post high school training and education preferred.
• Experience and Skills
• One or more year’s office experience, or basic business training required. Experience in a medical office or in the mental health field desirable.
• Proficiency in answering multiple phone lines.
• Ability to organize and be flexible in work assignments and priorities, seeking resources needed and handling a variety of activities/workflow.
• Computer proficiency.
• Excellent communications and interpersonal skills. Ability to work cooperatively with staff and other service providers, and interface effectively, sensitively with clients/families.
• Highly professional presentation and manner.
• Ability to work in a fast-paced environment and maintain composure under stress.
  
  

The incumbent in the role of Receptionist must be able to:

• Move about within the office/work setting.
• Use a computer and other office equipment.
• Communicate information and ideas so others will understand and receive information and ideas from others.
• Observe details.
• Travel to different work sites.
• Transport self to/from various locations.
• Work in a moderately noisy and distracting environment.
• Occasionally be required to balance, bend, stoop, or kneel.
• Occasionally be required to lift/move up to 20 pounds.
• Occasionally be required to work weekends or nights.
• Endure some mental stress due to the nature of the job and the volume of client contact.
• Remain awake during work hours.
  
  

EOE