Refugee Case Manager, Matching Grant

Allentown, PA Full Time
POSTED ON 4/2/2024
Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world. 

The Matching Grant Case Manager will primarily be responsible for providing culturally, comprehensive case management services to refugees within the program. This individual is will also provide transportation for refugees within the clients first six months of arrival. The Matching Grant Case Manager will carry an assigned caseload as well as maintaining accurate and up-to-date documentation of all provided services in accordance with all agency expectations, licensing requirements, and contract terms.
 
This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements. 

ESSENTIAL JOB RESPONSIBILITIES

  • Provide culturally, comprehensive case management services in accordance to the respective program handbook and the Office of Refugee Resettlement (ORR) Matching Grant Guidelines;
  • Maintain a caseload in compliance with agency expectations, licensing requirements, and contract terms;
  • Provide transportation to clients for but not limited to medical appointments, employment, and other external parties, as needed;
  • Assist clients with finding available employment and identify barriers to employment to successfully overcome;
  • Ensure the appropriate referrals are made for the clients related to work skills classes, English Language Learner (ELL), DHHS, and other agencies as needed;
  • Provide bus training for new client arrivals;
  • Complete and document all required reports, case notes, and case contacts in the appropriate database in accordance with the expected time frames and requirements; 
  • Attend weekly meetings with supervisor to consult on cases, and to review case plan and direction;
  • Provide support to volunteers from sponsoring congregation’s and community groups by responding to questions and other relevant information;
  • Stay abreast of community resources and refer families for support as needed; 
  • Maintain effective communication with community resources and individuals involved in providing service provisions to clients;
  • Keep abreast of all agency, federal and state regulatory requirement s related to social services; 
  • Complete other duties as assigned.

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