Box Office Supervisor

Bethel Woods Center for the Arts is a nonprofit 501(c)(3) cultural organization, located in Bethel, New York, at the National Register historic site of the 1969 Woodstock festival.

We are committed to building upon our rich history of peace and music by providing extraordinary experiences and access to the arts. We envision a world made better through the power of music and the arts. With this mission and vision in mind, the Director of Grants will be the point person for securing grant funding and ensuring that the requirements of the awarded grants are fulfilled. The Box Office Supervisor will assist in overseeing the day-to-day operations of the Box Office and front gates on event days at Bethel Woods Center for the Arts including customer service, staffing, and ticketing support.

Salary Range: $18-$22/hour

Special Duties / Tasks:

Customer Service

• Excellent communication skills both oral and written
• Effectively communicating with customers in-person, through email and over the phone
• Maintaining positive customer relations and working to improve the overall customer experience
• Monitoring and addressing all Box Office directed emails, voicemails, and phone calls in a timely manner
• Responds to and/or resolves guest complaints as appropriate or escalates guest feedback to management as appropriate
• Ensures the completion and proper communication/escalation of guest requests and other concerns to the appropriate department
• Ensures customer satisfaction by analyzing complaints, concerns, and suggestions to lead process and communication improvements
• Identifies opportunities to enhance programs and offerings
• Establishes and maintains trust and rapport with clients through appropriate coordination of new and existing accounts to ensure repeat business

Ticketing

• Sells and/or supervises the sales of tickets
• Accounts for all ticket sales in accordance with rules and regulations, utilizing sound accounting practices
• Responsible for customer relations at the ticket windows and over the telephone. Maintains good public relations with patrons
• Assist Manager of Ticketing and Box Office Manager with event builds and inventory management
• Maintain and troubleshoot all events to ensure a positive ticket buying experience for customers
• Obtains as much customer data as possible without hindering the speed of service

Campgrounds

• Programming of all camping events for sale via Ticketmaster, Account Manager, Archtics and FEVO systems
• Assist camping manager with reservation software and inventory management

Front Gates / Ticket Taking:

• Manage and oversee the front gates for pavilion shows, festivals and other events
• Set-up and troubleshoot entry rules for all scanners via TM1 Entry and Fortress
• Hiring, scheduling, training, and managing of front gate staff, including payroll approval
• Responsible for set-up and take-down of scanning equipment before and after each event
• Continuous staff training on up-to-date entry technology and best practices

Staffing:

• Assist with training seasonal staff in customer service software, procedures and over all best practices
• Maintain the Box Office and front gate environment as a respectful, enthusiastic, positive and friendly workplace

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by their supervisor.

Special Requirements:

• Computer skills are a must, with knowledge of MS Outlook, MS Word, MS Excel and MS PowerPoint
• Associate degree or 2-3 years’ work experience in accounting, business, hospitality, customer service or related field (Preferred)
• Possess strong customer relations skills to deliver and uphold exemplary customer service standards
• Knowledge of Zendesk or other CRM software (preferred)
• Willingness to work irregular and flexible hours
• Ability to handle stressful situations and a fast-paced environment
• Ability to follow written and oral instructions
• Detail oriented with very strong follow-up skills
• Good organizational skills with ability to handle multiple tasks
• High energy, resilience, adaptability, and a passion for excellence

To apply, please send your resume and cover letter to HR@BethelWoodsCenter.org with Box Office Supervisor: (Your Last Name) as the subject line.