What are the responsibilities and job description for the VIP Account Associate - Casino position at BetMGM LLC?
VIP Account Associate - Casino
Las Vegas, Nevada
About Us
We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.
We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.
We were recognized as one of Glassdoor’s “Best Places to Work”.
About the Role
As a Casino Account Associate, you will manage as a team the day-to-day operation of casino VIP accounts, maintaining and growing their activity through inbound and outbound communications by phone, chat and email.
You will be responsible for retaining, developing and reactivating high value customers through sales and telemarketing. Achieving company goals by applying sound judgement and decision making when managing customer reinvestment and develop potential new business into successful long term growth.
Responsibilities
- Monitor individual customer betting behavior and ensure that player reinvestment is offered in agreed timescales, promoting the right behaviors
- Complete daily and weekly sales campaigns issued by the Casino VIP Management Team
- Engage potential VIP customers through direct player reinvestment
- Utilize daily reporting and analysis to assist with inbound customer requests
- Effectively upsell gaming products and services to the existing VIP customer base
- Adhere to all reinvestment guidelines and procedures
- Fully complies with and upholds company expectations including policies, procedures, department goals and business strategy
- Conducts themselves with integrity and honesty
- Proactively identify service failures by taking immediate action to resolve whilst notifying relevant stakeholders
- Handles difficult customer interactions and situations in a calm, professional and reasonable manner
- Supporting VIP Casino Account Managers in planning, implementing and hosting VIP events
Education
- Bachelors degree in related field preferred
Qualifications
- Experience in sales and customer service within a teamwork environment
- Outstanding verbal and written communication skills
- Computer literate with an emphasis on Excel
- Detail oriented with effective time management skills and the ability to produce results while working under pressure
- Flexibility to work shifts, including evenings and weekends
Additional Qualification (if applicable)
- Multilingual
- Knowledge of the gaming industry
About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
- Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
- Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
- Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
- Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
What We Offer
As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Gaming Compliance
Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!
Gaming Compliance
Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.
This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.
BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.
If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.
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