What are the responsibilities and job description for the Real Time Associate position at BetMGM?
| Position: Real Time Associate | ||
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| Remote Status: Hybrid | ||
| Job Id: 2249 | ||
| # of Openings: 1 | ||
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Real Time Associate
About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together. We were recognized as one of Glassdoor's "Best Places to Work". About the Role As a Real Time Associate, you will be responsible for maximizing resources to ensure the right number of associates are in the right place, queue, and channel at the right time, through scheduling and real-time intra-day queue management and adherence processes. You will be part of an exciting brand-new Workforce Management team, that will endeavor to use collaboration, transparency, data driven skills and creative use of tools to strive to be the best workforce in the sports betting and gaming business.
This individual must be highly experienced in working for non-standard customer service centers (such as 24/7 support, hyper-growth, segmented service based on value & location of customer, and adherence to sports schedules).
This individual must be a team player, data-driven and strive for continuous improvement. Experience with NICE CXone and Zendesk is essential.
Responsibilities
Essential Functions
Qualifications
About Our Culture
Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:
What We Offer
As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more! Gaming Compliance Candidate must comply with and support the company's responsible gambling policies, procedures and initiatives. This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. BetMGM LLC is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you. If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com. |
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| Pay Range: $54,960 - $75,570 per year | ||
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Apply for this Position
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Salary : $54,960 - $75,570
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