Risk fraud risk associate

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group.

You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker.

We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company.

We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work.

We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again.

We play to win, and we are all-in together.

We were recognized as one of Glassdoor's "Best Places to Work".

Risk and Fraud Associate (Evening Shifts)

Remote, must be located in Nevada, New York, New Jersey, or Connecticut

About the Role

The Risk and Fraud Associate will analyze accounts that are brought to the relevant Risk Alerts and Fraud Reports, to perform fraud and risk investigations into deposits, cashouts, game play, and to take any relevant actions with these player's accounts.

The Risk and Fraud Associate will also correspond with members by email, with a view to verifying documents, dealing with negotiations, legal threats and settlement of member's accounts.

Availability to work Evening shifts is required

Responsibilities

Investigate accounts raised by on-going Risk procedures - for example from the Risk Alerts and Fraud Reports

Perform detailed risk analysis of all aspects of a player's account

Deliver total quality service and to resolve customers complaints / issues in relation to risk matters

Ensure all emails are responded to in a timely manner

Review identity documents

Ensure all withdrawals are processed accurately as requested by the player on a daily basis

Deal with the various Risk Alerts

Analysis of daily Risk Management reports

Additional tasks and projects as required by the Team Leader, Supervisor or Manager

Essential Functions

Must be able to stand or sit and operate computers and other technological devices for extended periods of time

Shift Scheduling

Evening shifts for Risk & Fraud Associates will be from 5 : 00pm - 2 : 00am ET ( 2 : 00pm - 11 : 00pm PT)

Qualifications

Ability to work on various shifts, schedules, and holidays as needed.

Experience working in e-commerce, customer service or asset protection

Degree or equivalent experience

Articulate with excellent communication and negotiation skills

Great problem-solving and investigative skills

Good reasoning and analytical approach to work

Detail orientated

Hard, dedicated worker who can multi-task

Organizational approach to the daily workload

Computer literate in Office Suite & able to use in house applications

Knowledge of Casino / Poker / Sports and of e-commerce related fraudulent dangers

The hourly pay range for this position is $20.80 to $ 27.31 . Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate .

This position is also eligible for participation in a performance-based bonus plan .

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations.

Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies.

Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment.

Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.

About Our Culture

Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying.

We stay focused on our main goal with the help of these four company pillars :

Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience.

Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.

Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.

Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.

What We Offer

As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!

The position is also eligible for an annual bonus.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status.

As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals.

So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together.

If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.

If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

Last updated : 2024-08-12

Salary : $21 - $27