What are the responsibilities and job description for the Client Care Operations Manager position at Beyond Healthcare?
We are growing!
Join us as the Client Care Operations Manager at our newest location in Beachwood, Ohio as we expand mental health services to children & adolescents in this new location.
Position: Client Care Operations Manager
Beyond Healthcare is a new mental health agency that focuses on the child and family healing together. We are passionate about bringing the humanity back into healthcare and connecting people to a vibrant community where they belong, find their purpose, and heal.
Job Summary:
- Act as crisis intervention specialist for the site, responding to all situations related to patient care needs. Triage problems, assign available nursing or clinical staff to assist, or personally de-escalate the situation.
- Document all crisis work within the CareLogic EHR system.
- Respond to all immediate facility needs related to upkeep and safety at the facility (water leak, lights out, IT issues, etc).
- Respond to all parent/guardian compliants or challenges and triage as necessary.
- Act as the lead when any emergency occurs at the facility; notifying agency staff
- Ensure appropriate incident reports are completed for each event
- Coordinate all vendor management responsibilities related to repairs, maintenance, cleaning, etc.
- Complete “ticket” for IT needs, cleaning needs, repair needs, landlord needs, etc.
- Track annual inspections for facility vendors
- Respond to all requests for backup from therapists related to behavioral interventions needed for patients in group
- Respond to all requests for backup from therapists related to assistance needed with parents or others who are escalating while in individual session
Office Coordination
- Communicate with parents related to patient financial responsibility when conflicts occur, call Billing Manager when appropriate with family
- Coordinate all ROI requests and complete
- Educate parents/guardians related to records requests or ROI’s
- Check the fax daily related to ROI’s
- Ensure all appropriate COVID protocols are followed
- Assist with tracking facility inspections
- Manage all IT needs for the facility
- Tag and inventory all computer and IT equipment
- Make deposits once a week at the bank, unless otherwise directed
- Assist with company culture events/activities
- Complete weekly census/attendance tracker, incident report tracker, and any other reports as requested that are site specific
- Ensure completion of all weekly reports
- Code/Submit all receipts within DIVVY for site assigned to
- Submit all mileage and reimbursement requests for site assigned to
Supervision of Patient Care Specialist
- Ensure front desk is covered at all times with appropriate lunch times taken
- Supervise the patient care specialist, providing guidance and support
- Ensure copays and deductibles are collected daily
- Ensure cash sheet is reconciled daily
- Ensure no-show fees are collected and no-show policy is adhered to
- Ensure appropriate customer service while on the phone with customers/clients
Schedule: Full-Time: Monday-Friday 8:30AM-5:00PM
Benefits:
- Become part of a vibrant community where you will grow and belong!
- Learn in our innovative clinical environment
- Low cost health, dental and vision insurance
- 401K Matching
- All employees are eligible for an annual bonus plan as well as raises
- Generous Paid time-off (3 weeks) 9 Paid Holidays
- Education & Licensure Assistance/Supervision
- Employee Assistance Program
- Employee Wellness Stipend
- Special Employee Discounts to local retailers and restaurants
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics. If you are an individual with a disability and would like to request a reasonable accommodation as part of your employment process, please contact us directly.
Equal Opportunity Employer/Drug-Free Workplace
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Education:
- Bachelor's (Required)
Experience:
- Medical office management: 1 year (Required)
Work Location: In person
Salary : $45,000 - $50,000
