ITSM Consultant

Beyond20 is seeking an experienced leader to join our growing training and consulting practice based in Washington DC. This position will report to the Director of Advisory Services but will work with a significant degree of autonomy, exercising discretion and independent judgment with respect to matters of significance.

The qualified candidate will have extensive experience performing “director level” leadership roles in high availability, mission critical IT environments. Experience working with and implementing ITIL based processes is required. ITIL Expert certification is highly desirable, and Cyber Security experience is a plus. A clear understanding of IT from a business perspective is a must, as the position requires the ability to influence stakeholders in order to manage client engagements to successful completion.  Strong writing and presentation skills are essential.

The position is based in our Washington, DC office but will require some travel (< 50%).

Essential Duties and Responsibilities:

• Perform onsite and offsite ITSM consulting engagements for Beyond20 clients. Consulting engagements include but are not limited to the following:
  
  •  ITSM Maturity Assessments
  •  ITSM Project / Program Management
  •  ITSM Tool Implementation and Configuration
  •  Implementation of custom dashboards, reporting, and metrics
  •  Staff training on ITSM tools and ITIL Processes
  •  ITIL / ITSM Process Design / Improvement
  •  Other contracted IT management and support roles
• Lead ITIL training courses, onsite and offsite
• Serve as a Beyond20 ITSM evangelist and “Thought Leader”:
  
  • Write articles and white papers
  • Create video content and lead webinar on topics relevant to our clients
  • Perform speaking engagements on ITSM and Project Management topics
  • Regularly attend professional organization meetings and conferences
  • Participate in online groups and discussion forums on relevant topics
• Identify and assist with development of new business opportunities (training engagements and professional services)
• Assist with proposal writing, respond to RFPs and RFQs as needed
• Assist with development of new training products and materials
• Assist with operational / administrative activities as needed
• Recruit and mentor additional contractors and consultants as our team grows

Preferred Qualifications:

• Leadership experience (director level or above preferred) in high availability, mission critical environments.
• Strong writing and presentation skills
• Familiarity with SaaS and Cloud technologies
• Ability to work independently and meet deadlines with a minimum of supervision
• Knowledge of the ITIL Framework and Agile/Scrum methodology is a plus
• Four-year college degree
• PMP, Scrum, Cyber Security, and ITIL Expert certifications are highly desirable.

At Beyond20, our bright, capable, and motivated people are our most valuable asset, helping us earn our reputation for quality services and industry thought leadership. We’re growing fast, so our team members need to innovate and deliver every day as new challenges and opportunities present themselves – leadership and creativity are prized qualities. We work hard, but we have fun doing it and we’re proud of what we do. Training and development are part of the package, so you can grow with us. There is ample opportunity here – where you go is really up to you!