What are the responsibilities and job description for the Customer Service Representative position at BGR?
The ideal candidate loves talking to people and proactively solving issues. The Customer Service Representative is responsible for driving loyalty with BGR customers through accurate order processing, proactive problem-solving and friendly service.
Duties/Responsibilities:
- Build strong customer relations by delivering great customer service as a member of a team fielding customer requests
- Communicate directly with customers via email and phone to understand their customized needs and concerns
- Maintain a positive attitude while navigating change
- Use Sage X3 ERP system to place, monitor and track customer orders
- Collaborate closely with internal departments to resolve customer issues
- Continuously expand knowledge base on our wide variety of packaging offerings
- Maintain accurate customer data and account annotation
Requirements:
- Demonstrated success in a customer service role.
- Proficient computers skills with the ability to learn new software.
- High school diploma or equivalent required.
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
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