Operations Manager

·        Establishes short and long term operating and financial objectives for Parts and Service within the Company's overall plans and policies

·        Ensures that approved policies and objectives are clearly understood and effectively applied within the department. ·

·        Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.

·        Reviews and appraises the results of activities within the department and takes appropriate actions as necessary.

·        Travels with outside sales force and own on to customer locations on a regular basis promoting Service,  Parts, and Dealerships.

·        Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership and vendor.

·        Develops merchandising strategies to ensure the objectives are obtained.

·        Promotes safe work habits and ensures that safety rules are followed.

·        Develops and maintains policies and practices which will ensure positive customer relations.

·        Stays familiar with the activities of competition, market conditions and department operation; keeps the General Manager informed.

·        Conducts regular sales meetings.

·        Trains and develops personnel.

·        Establish schedules and methods for providing facility maintenance services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.

·        Make recommendations for changes and improvements to existing standards, policies, and procedures; participate in the implementation of approved policies and procedures; monitor work activities to ensure compliance with established policies and procedures.

·         Monitor and control supplies and equipment; order supplies and tools as necessary; prepare documents for equipment procurement; prepare specifications and contracts for contract services.

·        Coordinate construction projects, remodels, and other special projects as required.

·        Coordinate with and oversee contractors providing contract services.

·        Key holder for all assigned facilities.

·        On site liaison for internal security contact.

·        Other duties as assigned,.

- Every employee, in addition to fulfilling the duties and responsibilities of his or her position, is expected to:

·        Be safe, avoid injury and promote, through positive actions, a safe work environment,

·        Perform quality work within deadlines with or without direct supervision,

·        Interact professionally with other employees, customers and suppliers,

·        Maintain the confidentiality and privacy of all Company proprietary and confidential information,

·        Work effectively as a team contributor on all assignments,

·        Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations,

·        Demonstrate regular attendance and punctuality in accordance with Company policies,

·        Interact well and cooperatively with other employees,

·        Adhere to the Company’s EEO policy and Affirmative Action commitments.

•                 Supervises

·        Inside parts Counter Sales Persons

·        Service Technicians

·        Warehouse Clerks

Qualifications -

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.